Following an expansive 20 million dollar renovation in 2014, The Hollywood Roosevelt, a nearly 90-year-old classic and prominent character in Hollywood, has reprised its role once again with a modern interpretation to a fabled historical beauty.
Located in the heart of Hollywood, the 300-room hotel is the perfect marriage between old world elegance and modern playful. The hotel is divided between a main tower that houses 240 rooms, and continues to be recognized by the Historical Preservation Board for its 1927 Spanish Colonial Revival Style, and 60 transitionally designed bungalows, offering a play on indoor living, outdoors. The bungalow rooms overlook a David Hockney painted pool that is profoundly surrounded by over 200 palm trees, creating the perfect urban oasis.
The Hollywood Roosevelt remains one of Trip Adivisor’s top ranked hotels in Los Angeles, and was also awarded a 2016 Conde Nast Readers Choice Award.
Interested in working with us? If so we encourage you to apply for a position. We look forward to hearing from you!
Position Summary
The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience.
Pay rate: $19.00 – $22.00 hourly
Essential Duties and Responsibilities
- Deliver excellent customer service in an efficient manner.
- Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner.
- Use proper etiquette and language in all interactions with guests.
- Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied.
- Accurately record used/missing items from mini-bar and enter this information into the guest phone according to proper procedure for proper billing.
- Ensure mini bars are defrosted, clean and in good state of repair at all times.
- Ensure mini bar product is fresh and has not exceeded its expiration date.
- Maintain proper levels of supplies and order appropriately if necessary according to Room Service Ordering SOP.
- Maintain cleanliness of Mini Bar areas, ensure work area is orderly and properly stocked.
- Adhere to DND (Do Not Disturb) processes and procedures.
- Maintain appearance and uniform standards.
- Develop and maintain positive communication and teamwork with all co-workers and supervisors.
- Handle all guest service issues in an immediate and professional manner.
- Follow all policies and procedures put forth by the Hollywood Roosevelt Hotel.
- Other duties as assigned.
Knowledge and Skills
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service: Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments.
Problem Solving: Identifies and resolves problems in a timely manner. Uses reason even when dealing with emotional topics.
Interpersonal Skills: Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others’ ideas and tries new things.
Professionalism: Approaches others in a tactful manner. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows all policies and procedures.
Quality: Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
Quantity: Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly.
Safety and Security: Observes safety and security procedures. Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Uses equipment and materials properly. Immediately reports any injury to Supervisor/Manager and Security.
Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions.
Education and Work Experience
High school diploma or general education degree (GED).
Certificates, Licenses and Registrations
Serv Safe Food Handler
Operational English skills are required for all positions. The Hollywood Roosevelt is an EEO/AA Employer M/F/D/V & FMLA COMPLIANT. Pre-employment drug screening and background check are conditions of employment.
Other details
- Pay Type Hourly
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