EMS IMPLEMENTATION CONSULTANT: 911/Dispatch
PLEASE NOTE: 50 Percent Travel to Washington State for the first 90 days, then drops down to 25 percent travel, 75% Remote. Post COVID still 25 percent travel, 75 Percent Remote with some international travel. (Travel is Covered)
COMPANY OVERVIEW:
A Mission Critical Ambulatory & Emergency Dispatch Systems Solutions Provider with 20+ Years of Emergency Management Systems (EMS) utilizing Computer-Aided-Dispatch, (CAD), Telecom Solutions to support First Responders, Patients, and Healthcare Workers. This is an Organization that utilizes Artificial Intelligence & other out-of-the-box solutions customized for Emergency Response Teams and Providers of Healthcare Services.
SALARY & BENEFITS:
This client offers opportunities for their employees to Unplug, advocate work-life balance: 3-Weeks Vacation, provide 100% Paid Health Benefits. Base Salary: $70,000-90,000/Year. ; opportunities for growth and consistent pay raises.
Responsibilities:
As an Implementation Consultant you will be part of a team responsible for:
- Project Management
- Configuration at new and existing customer sites
- Customer support at all levels
- Training and go-live support
- Data analysis
- Feature testing
- Product documentation
Detailed Overview:
- Project Management for enterprise software implementation: map out project calendar and deadlines for IT infrastructure delivery, software deployments, configuration, testing, training, go-live migration, and support.
- Gather client business requirements, integration needs, provide IT architecture/hardware minimum requirements and verify they are met. Coach customers through all documentation and set up with assistance from team members.
- Integrations setup, mapping, testing, reviewing logs for sent/receive messages, etc. Install, test, and troubleshoot mobile application (Windows & Android)
- Maintain customer environment documentation, log deployment history, user access, etc.
- Investigate and troubleshoot reporting services in a data warehouse (SQL DB’s).
- Escalate to DBA if needed, clearly communicating data needs/gaps.
- Schedule upgrades demo new features, and how to configure. Manage communications from customer to development/deployment team throughout upgrade to ensure minimal downtown and successful outcome, testing all integrations and monitoring event viewer and tools for warnings, errors, etc.
- Manage client feature requests via CR’s. Discover the purpose of the request and consult on existing features, or document specific new feature details for the development team.
- Dev team collaboration, deploy to test, test features, document, and schedule deployment to production.
- Provide on-the-job training for teammates on our processes and procedures for implementation of various products, coaching best practices, deadlines, and workflow.
REQUIREMENTS:
- PLEASE NOTE: 50 Percent Travel to Washington State for the first 90 days, then drops down to 25 percent travel, 75% Remote. Post COVID still 25 percent travel, 75 Percent Remote with some international travel. (Travel is Covered)
- 3+ years of experience implementing EMS/EMR Systems, (911/emergency communications, fire, law enforcement, EMS)
- 1+ Year of Computer-Aided Dispatch, (CAD Systems) strong TECHNICAL knowledge, exposure, and understanding.
- Important to have strong verbal/written skills as heavy product documentation for end-users
- Heavy scoping (listening to the client, helping to configure software solutions)
- Training (presenting to 10-12 people), any sales/implementation pre & post is beneficial
- Go-live support (need “thick skin” as EMS/Fire environment is very stressful and time-sensitive)
- Provides ongoing support after completing each implementation project for the client
Job Requirements:
*PLEASE NOTE: 50 Percent Travel to Washington State for the first 90 days, then drops down to 25 percent travel, 75% Remote. Post COVID still 25 percent travel, 75 Percent Remote with some international travel. (Travel is Covered) •3+ years of experience implementing EMS/EMR Systems, (911/emergency communications, fire, law enforcement, EMS) •Minimum of 1+ years, TECHNICAL knowledge, experience, exposure, and understanding of CAD, Computer-Aided Dispatch Systems. •Important to have strong verbal/written skills as heavy product documentation for end-users •Heavy scoping (listening to the client, helping to configure software solutions) •Training (presenting to 10-12 people), any sales/implementation pre & post is beneficial •Go-live support (need “thick skin” as EMS/Fire environment is very stressful and time-sensitive) •Provides ongoing support after completing each implementation project for the client