DIRECTOR OF HOUSEKEEPING | PALIHOUSE WEST HOLLYWOOD
POSITION PROFILE:
We’re looking for an organized, congenial Director of Housekeeping to manage daily operations of the housekeeping department at Palihouse West Hollywood. The ideal candidate will be a motivating team leader that’s up to the task of managing staff, performing room inspections, making schedules, and exceeding our high standards of cleanliness and trusty service.
ABOUT PALIHOUSE WEST HOLLYWOOD:
Palihouse West Hollywood is situated on famed W 3rd St. and features 95 guestrooms, an indoor/outdoor pool lounge, and a Lobby Lounge, Café and Bar that is open to locals and visitors alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse West Hollywood!
THE TASK AT HAND:
- Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy.
- Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices. Maintain and update all guest collateral placed in the rooms. Respond to requests in an expedient, professional manner.
- Interact with guests to ensure satisfaction and handles guests concerns as necessary.
- Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management.
- Train, counsel and discipline team members, as needed. Seek continual improvement for the department and hotel.
- Comply with all policies, procedures and regulations that relate to the local, state and federal laws. Advises front desk agent of rooms readiness for occupancy.
- Realign furniture to floor plan. Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies.
- Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
- Assist in building a culture of open communication, spend time with team members and be available for them (open door policy).
- Continuously strive to improve and maintain guest experiences. Be a leader in managing the overall reputation management of the hotel.
- Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).
- Easily translate a passion for the brand into a unique experience for both guest and employees.
- Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.
WHAT WE’RE LOOKING FOR:
- Has a strong working knowledge of and passion for hospitality.
- Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service.
- Displays a strong hands-on approach.
- Thinks critically and objectively.
- Guest service oriented.
- Strong knowledge of cleaning products.
- Must be able to stand or walk a minimum of eight hours.
- Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs.
- Minimum one years of experience working guest in a luxury hotel setting.
WHAT’S IN IT FOR YOU:
- A competitive compensation package including medical, dental, vision, and life insurance.
- 401(k) retirement plan (future you will love this one!)
- Paid time off, holiday pay, and sick pay when you’re under the weather.
- Career advancement in an organization committed to helping star employees thrive.
- There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
- Professional development that sets you up for success across multiple hospitality career paths.
- A collaborative work environment where your creative ideas can come to fruition.
- Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
- Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
Privacy Notice:
For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.
For more information, visit www.palisociety.com or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
REQUIREMENTS
MORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!