Senior Staff Analyst
– Assessment and Application Team (Housing For Health)
Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS).
HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County’s effort to address and combat homelessness in the communities residing within the boundaries of the County’s eight Service Planning Areas (SPAs).
The County-wide Benefits Entitlement Services Team (CBEST) is a program under DHS’ HFH and provides targeted benefit advocacy services to assist individuals, who are homeless or at risk of being homeless (e.g., individuals, families, children, Veterans, etc.) who have complex health and/or behavior health conditions, high utilizers of public services (e.g., Los Angeles County Departments of Mental Health, Public Social Services, Children and Family Services, Military and Veteran Affairs, Sheriff; Los Angeles Homeless Services Authority (LAHSA), in obtaining sustainable income through government programs such as Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI), Cash Assistance Program for Immigrants (CAPI), and/or Veteran Disability benefits.
POSITION OVERVIEW
The Senior Staff Analyst position (also referred to as “position”) will manage, oversee, and directly supervise CBEST’s Assessment and Application Team (also referred to as “team”).
The team is comprised of three (3) core sub-teams, each consisting of one (1) mid-level supervisor and a range of administrative support staff.
Such sub-teams are responsible for assisting and navigating CBEST client referrals through the various CBEST Program steps associated with developing and submitting comprehensive applications, managing the application process, and the application appeals process, etc.
on behalf of CBEST clients applying for federal government benefit entitlement programs such as Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), Cash Assistance Program for Immigrants, and/or Veteran benefits.
The position is a part of the HFH/CBEST management team and will report to CBEST/HFH executive leadership personnel (also referred to as “HFH personnel”).
The position will require travel frequent travel to all eight Los Angeles County Service Planning Areas to meet with and engage service providers, community-based organizations, stakeholders and partners, and other healthcare, mental health, public social services, etc.
leaders/staff, attend various meetings with HFH personnel and/or HFH community/contracted agencies, and/or attend/participate (or present, speak, etc.) at off-site HFH related meetings, conferences, etc.
as applicable.
Core functions of the position will oversee and manage the following three (3) sub-team areas:
Centralized Assessment
This team will be responsible for reviewing all CBEST client referrals within the applicable CBEST databases and assessing client eligibility and enrollment into the CBEST Program accordingly.
Additionally, this team is responsible for identifying the appropriate step, within the CBEST Program, each client should be placed at, as well as issuing care plans to contractor agencies, assuring such clients are referred to appropriate service needs providers and that applicable follow-up and CBEST databases are updated accordingly.
Applications
This team is responsible for developing, completing, and submitting all initial client SSI, SSDI, CAPI applications that have been approved by the CBEST CARES and Department of Mental Health (DMH) CARES Team for submission to the Social Security Administration (SSA), SSA’s Disability Determination Services (DDS), and/or the Los Angeles County Department of Public Social Services (DPSS) as applicable.
Additionally, this team will work directly with clients to complete applications, partner with CBEST and/or DMH CARES Teams to coordinate medical and/or psychiatric records and related medical and/or psychiatric assessment summary(ies) retrievals, collaborate with CBEST legal services providers full quality assurance review of applications, regularly communicate with SSA, DDS, and/or DPSS once applications have been submitted, and ensure deadlines are met, documents are submitted, and the client is aware of any necessary follow-up in order to ensure greatest likelihood of approval for disability benefits.
Reconsiderations & Appeals
This team is responsible for carrying out all referrals for CBEST clients requiring disability benefits reconsideration and appeals services.
This team will be responsible for maintaining regular communication with the CBEST legal services providers as well as CBEST leadership; collecting, reviewing, analyzing, and summarizing data from the Legal Services providers and/or CBEST databases; identifying and implementing process improvement efforts in collaboration with CBEST leadership.
Specific duties of the position are, but not limited to the following:
Directs the planning, development, and implementation of CBEST’s Assessment and Application Team; directs a team of mid-level supervisory staff and/or administrative staff accordingly.
Formulates, develops, communicates, and oversees the execution of project/program policies/procedures, goals, and directives; develops project management plans; directs the development of scopes of work; directs and ensures the completion of applicable reports, tasks, goals, etc.
Coordinates services, as applicable, with other County departments including DMH, DPSS; contracted service providers; coordinated entry systems; health and mental health, and substance use disorder service providers, SSA, California Department of Social Services Disability Determination Services; and other partners and stakeholders.
Providers leadership to work groups and projects; provides on-going technical assistance on complex issues to staff, partners, contracted service providers as applicable; directs the analysis of problems and identification of solutions; directs project modifications as needed to achieve project goals and deliverables.
Supervises staff; directs staff hiring, orientation, training, work assignments and performance monitoring.
JOB QUALIFICATIONS
Promotes interdisciplinary collaboration, fosters teamwork; has excellent boundaries and interpersonal skills.
Excellent organizational and communication skills, good at multitasking; works in a collaborative manner across the organization to achieve departmental and overall organizational goals.
Ability to make thoughtful decisions and exercise sound judgment; be self-directed, assertive, resourceful and creative in problem solving.
Ability to be a thoughtful listener and adept at capturing feedback; give and receive constructive criticism; use diplomacy in all aspects of the role.
Experience in overseeing a team engaged in providing assistance to vulnerable populations, e.g., people who are experiencing homelessness or at risk of being homeless, in obtaining sustainable income through government benefit entitlement programs such as Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI), Cash Assistance Program for Immigrants (CAPI), Veteran Disability benefits, General Relief, CalWorks, etc.
Experience in the direct supervision of staff engaged in assisting and navigating clients through the local, state, and/or federal government entitlement programs, which includes such direct supervisory duties as assigning work to staff; reviewing, correcting and approving staff work; developing and issuing staff work plans and performance evaluations; staff development (e.g., training, coaching, performance monitoring, etc.); reviewing/approving requests for time-off/timesheets.
Experience in staff/candidate selection process, e.g., making recommendations to hire staff, developing duty statements, developing interview questions, reviewing employment applications, etc.
Education/Experience
A Bachelor’s degree or higher from an accredited college or university in Public Health, Public Administration, Business Administration, Healthcare Administration, Healthcare Management, Journalism, Biostatistics, Epidemiology, Social Work, Community Development, Criminal Justice, or a closely related field –AND
– One (1) year of highly responsible and complex experience or (A) Analyzing and making recommendations that address issues such as planning, program development, project management, budget development, and program evaluation of health and human services for low-income vulnerable populations –OR
– (B) Researching, studying and making recommendations to support health or social service programs or policy.
Certificates/Licenses/Clearances
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related functions.
Successful clearance of a live scan process with the County of Los Angeles.
Other Skills, Knowledge, and Abilities
Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, and Skype, etc.
PHYSICAL DEMANDS
Stand Frequently
Walk Frequently
Sit Frequently
Handling / Fingering Occasionally
Reach Outward Occasionally
Reach Above Shoulder Occas