The Process Improvement Analyst delivers expertise to operational and project teams in collaboration with other disciplines to enable efficient, high-quality operations. They understand and communicate process improvement techniques, technologies, methodologies, and processes. They define, recommend, and implement effective solutions aligned to business strategy; mentor directors, managers, and other colleagues; measure and quantify improvements while maintaining an enterprise perspective.
The ideal candidate will have health care industry experience and be passionate about uncovering and presenting practical solutions to operational problems. The person will apply both Lean and Six Sigma principals and engage directly with business stakeholders cross departmentally. The person must demonstrate excellent interpersonal, communication, presentation, and analytical skills with a high degree of comfort engaging with all levels within the organization.
Essential Duties and Responsibilities:
General
Participate and contribute to the Agile and Project Management methodologies through planning to execution (i.e. requirements gathering; decomposition, development, etc.) in support of department or corporate projects.
Be an organized individual that is willing to accept responsibility, demonstrate good judgment, initiative, and resourcefulness, and is able to adapt and learn quickly.
Drive adoption of the required processes. Responsible for directing and coordinating business change activities associated with process improvements and system changes to ensure smooth transactions for business unit managers.
Ability to work with a high level of independence with strong collaboration and relationship management skills.
Support the adoption of an enterprise-wide continuous improvement culture.
Essential Duties and Responsibilities
Technical
Lead, facilitate, and manage cross-functional process improvement initiatives
Conduct studies of operations, workflow processes and develop the most cost efficient or productive way for processes; focus on improving productivity or work methods reducing costs and improving risk management and control.
Ability to manage multiple priority projects and shift priorities as needed as well as produce accurate and precise work, detect discrepancies, and resolve discrepancies all while meeting deadlines.
Develop and implement management planning and control systems to enhance managerial effectiveness by providing objective, qualitative and quantitative performance indices.
Proficient in MSOffice (Outlook, Word, Excel, PowerPoint, Visio) and SharePoint with advanced levels skills with Word, Excel, PowerPoint, and Visio strongly preferred.
Ability to lead duties of a Project Manager for medium to large sized projects using standard PMBOK processes to identify scope, requirements, resources, and stakeholders using standard analysis techniques.
Proficient in structure query language (SQL) for analytical data mining, software development, TFS, and business reporting.
Provide training, guidance, and leadership to staff from other disciplines to ensure consistency of approach and quality control for all on-going initiatives in Continuous Improvement.
Team leadership experience including guidance and training of more junior staff.
Analytics
Has a deep understanding of one or more major business disciplines with a full understanding of the processes, functions, and operations of the Managed Care Organization (MCO).
Understanding of the American National Standards Institute (ANSI) formats that govern healthcare Electronic Data Interchange (EDI).
Designs metrics and analyzes data associated with a process.
Takes the initiative to find and make a case for creative and innovative approaches.
Review project proposals to determine whether end-to-end process improvement opportunities exist.
Prepare prioritization summary for initiatives that meet certain impact criteria so that department resources can be invested in areas with the most impact.
Provide consultative services and analytic support to business management.
Able to identify and describe current technology, facilities and equipment, location, products, and services for one or more major business disciplines, with an understanding of the technical architecture.
Communications
Work with internal customers, stakeholders, and business leaders to identify the gap between current and desired result
Strong ability to influence without authority.
Strong interpersonal and communication skills.
Strong verbal and written communication skills with the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Ability to communicate at various levels of the organization (from staff to upper management) to increase engagement and adoption of process improvement.
Requires the ability to write concisely and present information effectively.
Facilitate meetings or communications as an interface between business units, technology teams, and other support resources
Requirements:
Bachelor’s degree in Computer Science, Informatics, Statistics, or Mathematics from an accredited school or equivalent; or related field with an academic demonstration of analytical skills required; AND 3+ years of experience in managing and implementing process improvement efforts in the health care industry;
-OR-
Eight (8) years working experience with a Managed Care Organization (MCO) or similar type organization in a business role with a minimum of eight (5) years acting primarily in a process improvement capacity; OR, equivalent combination of education and business process improvement on a year for year exchange of experience for education to be reviewed individually by Human Resources.