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Planned Parenthood: Health Center Manager

Planned Parenthood

This is a Full-time position in Los Angeles, CA posted August 31, 2020.

Job DescriptionPlanned Parenthood Pasadena and San Gabriel Valley is seeking a full-time, Health Center Manager for our Highland Park Health Center!

The Health Center Manager is primarily responsible for managing and overseeing the provision and delivery of all reproductive health services including medication abortion.

This person will ensure efficient center operations and client services in a family planning and specialty services setting as prescribed by the Agency’s protocols, policies, and procedures.

If you enjoy being a leader, driven by our mission, and able to build strong, collaborative relationships across all levels of the organization, apply now!

Qualifications: * Education: Bachelor’s Degree or equivalent experience * Experience: 4 years of supervisory experience in a healthcare or medical setting.

Family planning experience strongly preferred.

Essential Functions: * Develop, refine, implement, supervise, monitor, and evaluate the provision of medical service delivery in accordance with Agency and governing authority policies and procedures.

* Lead health center efforts to achieve established goals for productivity and quality metrics.

* Hold all clinical staff accountable to specific measurable customer service standards (e.G.

through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met.) * Lead health center/affiliate efforts to achieve established revenue cycle goals.

* Remain current on all FDA approved contraception (including emergency contraception), non-directional decision-making pregnancy options counseling (including surgical and medication abortion, adoption, and prenatal), STI’s (including HIV), comprehensive sexuality including lesbian, gay, bisexual, transgender and questioning, community resources, PPPSGV medical protocols, administrative procedures, referral procedures and all Planned Parenthood services and programs.

* Partner with Licensed Staff leadership in operational leadership decisions to ensure the provision of high quality client care.

* Hire for all center programs and services, retain, terminate (if necessary), and evaluate all staff in cooperation with the Human Resources Department.

Ability to embrace, manage diversity and build and maintain successful teams.

* Ensure compliance with all federal, state and local regulations related to the operations of the health center, including DHS, OSHA, Environmental Health, Board of Pharmacy, CLIA, Title X, FPACT, and Medi-Cal.

* Participate as a member of the Center Operations Leadership Team, attend regular meetings and participate in programs, Agency planning and policy formulation as requested.

* Participate in task forces or committees in order to help create Agency strategic recommendations or decisions from an organizational perspective.

* Responsible for the accuracy of client information entered into the Agency’s Practice Management System and Electronic Medical Record system.

* Conduct community outreach, networking and education as well as internal and external marketing in order to attract and retain clients and to establish PPPSGV as a long-term referral source.

* Support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible.

* Function as a Front Office Specialist and/or Medical Assistant when needed (i.E.

in times of staff vacancies, during staff PTO and to cover staff lunches and breaks.

We look forward to receiving your resume and cover letter!

Founded in 1933, Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is one of the oldest Planned Parenthood affiliates in the country.

PPPSGV is here to help women, men and families make informed decisions about their sexual and reproductive health, their lives and their future.

In addition to competitive salaries, PPPSGV offers medical, dental, vision, flexible spending, long term disability and life insurance, as well as a 401k plan.

PPPSGV is an Equal Opportunity Employer.

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