This is a Fully Remote Temp-to-hire position*
Our team of Patient Experience Coordinators are an integral part of our Participant Experience Center.
Patient Experience Coordinators (PEC’s) work on the front lines and serve as the first point of contact in participant experience, service and clinical research participation.
We rely on PECs to deliver a positive participant experience while maintaining accurate and orderly outbound calling as well as medical record retrieval if/when needed.
Receiving Inbound from or making Outbound calls to clinical research study participants, field secure messages, respond to emails, chat inquiries in a timely/appropriate manner.
Identifying root causes of reported issues; determining best approach to resolve problems; expediting corrections or adjustments and follows up to ensure satisfaction.
Scheduling clinical study participants, ensuring that all calls are processed correctly and promptly.
Characteristics/Skills of Ideal Candidate
Minimum of one (1) year prior experience working remotely
– either exclusively or on an occasional basis.
Ability to work a common day floating schedule which will include at least one (1) weekend day and nights.
Quick learner of complex material.
Adapts easily to change.
Quick thinker with strong deductive reasoning skills.
Excellent verbal and written communication skills.
Utilizes good grammar and pronunciation to communicate clearly, with empathy and effectively via phone, email and text.
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.
Additional Skills
Bachelor’s degree in healthcare, communications or science related field preferred, High school diploma required.
Call center, customer service or clinical research work experience (minimum of 2 yrs).
Preference for medical, healthcare.
6167 Bristol Parkway Suite 115, Culver City, CA 90230