Title: Partnership Success Director, Health Equities Programs
Reporting to: Principal, Partnership Success
Location & Travel: This is a remote position. The ideal candidate will be located on the west coast near the Los Angeles metro area. The role may require travel of up to 35% of the time to engage with clients on program planning, execution, and success reporting.
Opportunity:
GetWellNetworks Docent Health team is looking for a leader to serve as a key relationship manager for one of our largest, strategic clients, driving towards client success and engagement while also owning particular initiatives as they relate to Health Equities and the engagement of underserved patient populations.
As a Partnership Success Director, you will be a member of a client-facing team responsible for managing client engagements, driving launch and implementation activities, and ensuring the delivery of a compelling value story. While no single day or project is the same, you will be expected to:
Design & implement programs:
- Serve as a key project manager for implementations, responsible for planning, resource allocation, execution, and stakeholder management
- Help manage the transition from our Commercial Sales organization into operationalizing programs with detail and a keen eye for detail
- Work with partner leadership to align program goals to a ROI metrics scorecard for ongoing reporting and success measurement
- Assess, manage, resolve and escalate risks and issues when needed
- Help monitor and manage implementation project budgets from both a resourcing and expenses perspective
- Configure the Docent Health Platform to support the service design and reporting requirements of particular programs
Drive success of our client partnerships:
- Serve as a key main point of contact between Docent Health and a number of named enterprise accounts
- Build relationships with a broad range of stakeholders, including clinical staff, business leaders, and hospital executives
- Be accountable for monitoring performance, understanding our value story, and delivering data-driven dashboards to hospital executives
- Gauge customers levels of engagement with the company and provide ongoing feedback to Docent Health leadership
Collaborate across various Docent Health teams:
- Partner closely with our Commercial Sales team to understand our customers, key relationships, executive dynamics, and project nuances
- Partner closely with our Product team to launch, test and refine new services and technical features with our customers
- Partner closely with our Operations teams to ensure operational success of each newly installed program
- Partner closely with our Commercial Sales team to strategically identify areas of opportunity and untapped value that can drive renewals and contract expansions
Requirements:
- 8+ years experience
- College degree in relevant field of study; graduate degree a plus
- Ability to execute responsibilities outlined above with no active guidance, but is able to recognize risks and escalate to appropriate stakeholders and leaders where needed
- Experience and understanding of business drivers for healthcare delivery systems
- Experience engaging directly with hospitals and hospital executives
- Work experience in a related industry or role (program implementation, project management, strategy consulting or payer/provider operations experience preferred)
- Experience managing and implementing Health Equities and/or community engagement initiatives targeted at underserved patient populations
- Track record of successfully implementing technology solutions for enterprise customers
- Strong communication skills: able to clearly and confidently articulate and structure written and verbal communications with strong attention to detail
- Excellent presentation skills: you are at ease presenting to groups large and small, including stakeholders at the highest levels of our partner organizations
- Able to travel of up to 35% of the time to engage with clients on program planning, execution, and success reporting
- Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations
About You:
- Service oriented and mission-driven; joy from working in client-focused role where the outcomes the betterment of patients and the healthcare ecosystem
- Ability to independently lead client-facing discussions with client
- Ability to be a direct manager for other members of the Partnership Success Team
- Comfort with ambiguity, with a track record of being entrepreneurial and flexible no job is too big or small
- Self-starter with ability to proactively manage deadlines as well as independently identify and solve problems
- Ability to collaborate with anyone; self-aware, shows high emotional intelligence
- Learning and growth mindset, comfortable giving and receiving feedback
About GetWellNetwork & Docent Health:
GetWellNetwork has recently acquired Docent Health. Docent Health works with large healthcare providers and payers providing enterprise AI-enabled text-based outreach and personalized communications to patients, increasing life-long retention and wellness. Docent technology also supports community-based programs that effectively engage and activate vulnerable populations and those most in need.
The combination of these companies two mission-driven, innovative companies offers our health system clients a human-centered, end-to-end solution solving one of the biggest challenges in healthcare today: fragmentation of services and relationships. The combined product offerings enable GetWellNetwork to create a more comprehensive, seamless, and integrated patient engagement experience.
About GetWellNetwork:
GetWellNetworks interactive solutions engage patients and families, empower clinicians and deliver outcomes that matter. The global digital health company has been helping to unite providers and patients as partners in the healthcare journey for 20 years. From inpatient to outpatient, our comprehensive cross-continuum platform bridges care settings to create a seamless experience for patients and their families.
With more than 300+ employees across the U.S., GetWellNetwork is dedicated to changing the lives of millions of patients and families every year. If you’re passionate about working in a high-growth, dynamic and innovative environment that is changing an industry, then we want to hear from you!
GetWellNetwork is an Equal Opportunity Employer.
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