POSITION DESCRIPTION:Under general supervision, the UM/Clinical Program Supervisor is responsible for supervising a professional-level staff with overall responsibility for meeting contractual requirements. This position is defined by supervising a program of approximately 7 -8 clinicians and administrative staff as assigned. The focus of this role is to ensure that all assigned staff members are meeting their expected levels of service provision and all contractual and regulatory obligations.DUTIES AND RESPONSIBILITIES:* Provides general supervision to staff assigned to program or function, including recruitment, selection, training, performance evaluation, discipline, etc.* Provides supervision of caseloads to include training, safety planning, risk assessment, and parenting strategies with families. This supervision includes ensuring the quantity and quality of services provided.* Provides clinical supervision to include clinical training, oversight of clinical cases, fidelity to evidenced based practices, and management of crisis issues with staff.* Has overall responsibility for all contractually required documentation, ensuring compliance with federal, state, county and agency standards and guidelines* Maintains written and verbal contact with outside agencies, county staff, schools and other external organizations* May provide individual and family therapy and/or carry a limited caseload* Carries out program management activities such as planning, staffing, budget, and program development.* Maintains positive external contacts related to program, including collaborative, schools, community resources, etc.* Review clinical documentation from staff including assessments, treatment plans, discharges, and progress notes ensuring that clinical documentation meets DMH and CB policies and guidelines.* Participates in all case dispositions to ensure case assignments decisions are clinically and fiscal appropriate.* Manages funding buckets for site to ensure funding is appropriately utilized.* Ensure all outcomes measures are completed and entered into system according to timelines.* Provide after hours crisis support to clinicians and answering service calls as they occur.* Monitors staff development and progress in Evidenced Based Practice trainings and certifications for all staff assigned to them.* Participate and possibly lead EBP supervision groups or be trained/certified in an EBP to provide that support to the agency.* Ensure high customer satisfaction by responding to client grievances and concerns regarding clinical treatment.* Monitor service delivery and productivity standards through use of reports generated by revenue management team.* Monitor staff documentation for timeliness and accuracy and keep management informed of delays or difficulties with documentation.* Collaborate with program management on work flow with access to care, transfer of cases with other offices to ensure that policies are implemented and followed in a timely manner.* Assist in training and onboarding of new staff into outpatient program.* Participate and audit client charts on a routine basis and assist the QA team when audits occur.* Keep immediate supervisor and senior management informed regarding progress of program.* Performs community outreach by attending community events, DMH and school-based meetings as needed.* Other duties as assigned.QualificationsQUALIFICATIONS:* A Master’s degree required in field of social work, marriage family therapy or doctorate in clinical psychology. Must be licensed as an LMFT, LCSW, or Licensed Clinical Psychologist in good standing with the BBS.* Must be two years post licensure and able to supervise clinical staff per BBS regulations.* Two to four years direct service experience* One or more years of management or supervisory experience* Experience with children and families in the social service or mental health field.* Exceptional strong writing skills are required. Must be able to document in a clear and concise manner and in accordance with DMH and other program standards.* Experience in LA county service delivery preferred.* Bilingual English/Spanish may be required* Ability to work in a multi-cultural environmentGENERAL* Maintains confidentiality in matters of agency operations, personnel, and clients.* Maintains positive communications with all agency staff, clients and visitors.* Exercises good judgment in performance of duties and responsibilities* Supports existing agency policies, principles and mission.Diversity is a core value at Children’s Bureau and in the Mental Health department. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all staff, and people leaders. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions