Job Description
Job Title: Medical Staff Services Coordinator
Job Summary:
Under the direction of the Medical Staff Services Director, actively participates in Medical Staff clinical Department/Division and Committee meetings with responsibility for management support to such groups as assigned. Actively participates in outstanding customer service behaviors and accepts responsibility in maintaining relationships that are equally respectful to all. The Medical Staff Services Coordinator reports to the Medical Staff Services Director.
Essential Job Duties:
• Demonstrates the ability to comply with Medical Staff procedures.
• Coordinates and prepares Medical Staff meeting agendas and packets, attends meetings, prepares minutes, and follows up on actions as designated.
• Responsible for maintaining credentialing database with regard to accuracy of data and functional use of credentialing program.
• Generates correspondence and sends correspondence, promotional material, and other publications to Medical Staff as requested.
• Generates statistical and status reports as requested.
• Coordinates credentialing activities which may include integration of privileging criteria, proctoring, and quality improvement activities into the overall credentialing process.
• Serve as support to the credentialing process.
Behavioral Standards:
• Exhibits customer and service oriented behaviors in every day work interactions.
• Demonstrates a courteous and respectful attitude to internal workforce and external customers.
Communication/Knowledge:
• Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
• Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
• Able to use IT systems in an accurate and proficient manner.
Collaboration/Teamwork:
• Contributes toward effective, positive working relationships with internal and external colleagues.
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
Education/Experience:
• High school graduate or equivalency required.
• Three years consecutive experience in Medical Staff Services in an acute care setting.
• Knowledge of applicable regulatory requirements (TJC, CMS, Title 22, etc.)
• Proficiency with Microsoft Office applications and Credentialing and EMR databases.
• Ability to formulate routine reports and correspondence.
Licensure/Certifications:
• Certified Professional Medical Services Management (CPMSM), Certified Provider Credentialing Specialist (CPCS), or Associate Degree preferred.
ADA/Physical Demands:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.
• Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell. The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.