Description Medical Front Office Assistant: AdventHealth Medical Group West Florida Location Address: Dade City FL Top Reasons to Work at AdventHealth Medical Group West Florida Rollover PDO with service year increases in accrual Comprehensive benefits package; including tuition reimbursement and matching 403b plan Patient facing positions receiving company paid initial sets of scrubs Company Discount programs Growing Organization Work Hours/Shift: Full Time Days You Will Be Responsible For: Provides back up to all front office positions; check in, check out, and medical records Provides data and assistance to Practice Manager / Office Coordinator as required Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages Maintains correspondence, including: progress notes and new patient packets Updates referring physician database when necessary Assesses new patient files waiting to be seen and appropriately handles old patient files Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required Constructs insurance copies for proper insurance verification with new patients as requested Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity Enters charges for daily reconciliation Handles patient concerns or refers to administration appropriately Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners Assists in pulling scripts, labs, charts for triage.
Communicates with practitioners clearly and accurately Maintains updated documentation of identified action work lists needed for daily operations Qualifications What You Will Need: High School Graduate or equivalent Proficient with computer programs with word processing: PowerPoint, Excel, Word Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors Strong emphasis on organizational skills and strong attention to detail and ability to multitask.
Ability to deal with data that is of a sensitive and confidential nature (HIPAA).
Ability to work independently and in a team environment.
Displays professional interactions with all levels of internal and external customers.
Excellent verbal and written communication skills.
Job Summary: Provides operational office support in delivery of patient care in a physician office environment.
Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.