Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Our location in Sylmar, CA currently has an opportunity for a Legal Claims Specialist to join our Warranty and Claims team supporting our Medical Device Business Unit. The preferred candidate should be self-motivated and detail oriented and have excellent customer service skills. The Legal Claims Specialist investigates product liability claims and/or other claims presented directly by claimants. Candidate must possess strong communication skills to resolve and/or facilitate the resolution of claims with independent judgement and a high level of discretion.
WHAT YOU’LL DO
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Performs work that requires knowledge of legal concepts and identifies legal issues related to assigned matters.
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Resolves routine and moderately complex matters in areas of responsibility with minimal supervision.
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Strategizes and consults with appropriate members of the Claims team (supervisor, manager and/or attorneys), in resolving claims.
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Prepares a plan of investigation and communication upon notification of a claim.
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Participates in tactical planning and assessment with the supervisor and/or attorney in negotiations with customers and patients.
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Recommends and negotiates settlement of claims, as directed.
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Manages moderately complex department projects using effective delivery strategies.
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Reviews, evaluates, and develops reports to include data summaries across multiple databases, systems, and software.
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Possesses solid knowledge of Abbott’s businesses supported and knowledge of the broader business impact.
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Directs assigned support staff in their responsibilities
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Typically reports to Sr. Claims Specialist, Supervisor, Manager or an attorney.
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Advises more senior claims specialists or supervisors of project developments in a timely manner
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Executes core job responsibilities in a timely manner
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Assigned matters have a significant impact on business activities and operations
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No direct department budget responsibility; however, must operate within budget
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Uses discretion and independent judgment
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Must have a professional and courteous demeanor
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Demonstrates strong leadership competencies, considered as a potential successor to the Sr. Claims Specialist
EDUCATION AND EXPERIENCE YOU’LL BRING
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Bachelors Degree required, Paralegal Certificate preferred
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4-6 years of experience within a law firm or corporation in a litigation setting preferred
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Good understanding of claims negotiation and settlement techniques
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Experience with counseling, customer service, insurance, claims or medical billing
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Excellent communication skills
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Proven project management skills
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
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Training and career development, with onboarding programs for new employees and tuition assistance
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Financial security through competitive compensation, incentives and retirement plans
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Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
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Paid time off
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401(k) retirement savings with a generous company match
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The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.