Medical Assistant:
Perform selected nursing and administrative/clerical duties that assist in the delivery of primary health care and patient care management under the direction of a physician. These duties are delegated in relation to the individual’s degree of training, in accordance with the objectives and policies of the organization and respective state laws governing such action and activities.
Front Office:
We are looking for a dynamic customer service oriented Front Desk Receptionist to join our growing practice. This is a very fast paced environment. High Energy, Organized, Highly Pleasant – Personal. Candidate must be well-organized, detail-oriented, motivated, and have excellent communication skills. Punctuality & Strong attendance is a must. He/she must be able to work under pressure and work well with others. He/she must have the willingness and ambition to learn and take on a variety of responsibilities.
Medical Assistant duties:
· Perform selected nursing and administrative duties.
· Prepare patients for examination and treatment. Take patient histories and vital signs.
· Under proper supervision by a physician and/or laboratory director, perform specimen collection and simple laboratory testing common to a private medical practice, such as: urine drug tests, breath alcohol tests, urinalysis, blood glucose by finger sticks, etc.
· Prepare exam and treatment rooms with necessary instruments.
· Administer injections and applies dressings as instructed.
· Prepare and maintain supplies and equipment for treatments, including sterilization.
· Assist physicians in preparing for minor surgeries and exams.
· Assist with scheduling of tests and treatments.
· Order and maintain clinical and office supplies and equipment.
· Maintain patient files, record and other information.
· Compile and condense technical and statistical data for reports and records.
· Attend required meetings and participate in committees as requested.
· Works closely with the physician to receive guidance and instruction for treating patients.
· Perform direct patient care as instructed by the physician.
· Complete appropriate documentation on all patients treated
· Maintain appropriate communication and good interpersonal skills with Supervisors, staff and patients to ensure coordinated efforts and provision of high quality service.
· Utilize formal channels of communication to report concerns, personal requests and patient issues.
· Respect patients’ rights to privacy and confidentiality.
· Maintain an orderly and professional working atmosphere.
· Report to work properly dressed according to the approved dress code.
· Adhere to guidelines concerning working hours and break periods.
· Manage time effectively to complete all patient treatments and related activities as assigned.
· Maintain professional standards and procedures ensuring compliance with corporate policies and with applicable regulations.
· Adjust to quality assurance policies and procedures concerning all physical therapy issues.
· Maintain equipment in a clean and safe condition at all times,
· Perform related clerical duties such as filing and scheduling patients as required.
· Take all necessary precautions to protect center assets and property against loss or waste through negligence or dishonesty.
· Demonstrate support to others by offering help.
· Assist in the solution of problems as directed by Supervisor.
· Perform related work as required.
Front office duties:
· Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
· Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
· Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
· Comfort patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
· Ensures availability of treatment information by filing and retrieving patient records.
· Maintains patient accounts by obtaining, recording, and updating personal and financial information.
· Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
· Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
· Help patients in distress by responding to emergencies.
· Protects patients’ rights by maintaining confidentiality of personal and financial information.
· Maintain operations by following policies and procedures; reporting needed changes.
· Contributes to team effort by accomplishing related results as needed.
Knowledge of medical practice and organizational policies to administer patient care:
· Knowledge of examination, diagnostic and treatment room procedures.
· Knowledge of use and maintenance of medical equipment and instruments to administer patient care.
· Knowledge of common safety hazards and precautions to establish a safe work environment.
· Skill in documenting and maintaining patient care records.
· Skill in identifying and communicating problems to the supervisor.
· Skill in following medical quality assurance and quality control standards.
· Skill in establishing and maintaining effective working relationships with patients and other staff.
· Ability to understand and follow verbal and written instructions.
· Ability to communicate clearly with patients and other staff.
· Good oral and written communication skills in English.
· Ability to react calmly and effectively in emergency situations.
· Good telephone manners and etiquette.
· Bilingual skills in Spanish preferred.
· Detail orientation and organization.
· Excellent people skills. Ability to work well and effectively with others.
Education, Licenses/Certification
· Knowledge and skills usually acquired through courses imparted by an accredited Medical Assistant program.
· Certification obtained from an accredited Medical Assistant program preferred.
NOTE: This job description may not include all of the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operations at any given time.
The base salary is determined on the candidate’s education, qualifications, and experience, and is subject to change based on various internal and external factors.
Akeso is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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