MCC Patient Care Manager

September 23, 2023September 23, 2023 | | 0 Comment | 12:30 am

Job Title:

Patient Care Manager

Hourly Range:

$39.24 – $42.25

Worker Category:

Full-Time,

FLSA Classification

Non-Exempt

Department & Location:

Administration 9220 Sunset Blvd

Organization Background

Men’s Health Foundation connects at-risk men to comprehensive healthcare and wellness through education, collaboration, and advocacy. Inspiring and empowering all men to live longer, healthier, and happier lives. We see a world where inequity and stigma do not separate men from healthcare. At Men’s Health Foundation, we are reimagining men’s healthcare.

Job Description

Overview

Under the supervision of the Program Manager, the Patient Care Manager (PCM) will be responsible for providing psychosocial care management services, integrating care planning, and monitoring patients’ progress in conjunction with the Medical Care Manager. The PCM ensures the comprehensive assessment of a patient’s psychosocial needs, particularly concerning behavioral health and addiction issues. PCM also conducts brief interventions focused on improving a patient’s status related to addiction issues, mental health distress, risk reduction, and disclosure interventions.

Essential Functions and Responsibilities

(This list may not include all the duties assigned.)

  • Utilizes training and experience to conduct comprehensive psychosocial assessments, including history of trauma, attachment styles, substance abuse, cognitive functioning, and activities of daily living.
  • Oversees all psychosocial aspects of clients’ treatment in the Medical Care Coordination (MCC) program.
  • Provides consultation utilizing mental health expertise on multi-disciplinary MCC treatment teams.
  • Works with RN Nurse – HIV Case Manager to develop comprehensive care plans for clients.
  • Utilizes motivational and behavioral intervention training to provide support and guidance in implementing care plans, including health-related behavior, housing, benefits, transportation, food/groceries, and other social services as needed.
  • Independently identifies patient needs, strengths, and readiness to change.
  • Streamlines care coordination to improve patients’ access to medical, mental health, and substance use programs.
  • Provides brief mental health intervention for chronic diseases, including motivational interviewing, crisis assessment and intervention, suicide risk assessment and intervention.
  • Coordinates client services and referrals.
  • Promotes linkage to and retention in medical, mental health, and substance use treatment.
  • Identifies and addresses barriers to treatment adherence and risk reduction to help improve health outcomes.
  • Conducts ongoing assessment of client eligibility for public health programs and other funding sources.
  • Conducts follow-up activities to ensure clients receive appropriate support for referred services and ongoing needs.
  • Acts as a liaison between clients, Men’s Health Foundation services/programs, and other community agencies/programs.
  • Coordinates necessary documents for public and private assistance programs.
  • Maintains complete and accurate files on all clients and documents services provided using all required documentation methods.
  • Researches and develops resources for case management clients.
  • Prepares and submits reports as required promptly.
  • Attends staff meetings, case conferences, in-services, and other meetings as directed.
  • Provides referral and linkage to partner services (i.e., intimate partner violence, medical services, HIV testing).
  • Other duties may be assigned as required.

Qualifications

  • Master’s degree in social work, Counseling, Psychology, Marriage and Family Therapy, and/or Human Services.
  • Minimum two years of experience, four years preferred, provided direct client services to people living with HIV/AIDS.
  • Demonstrates knowledge of psychosocial needs, trauma history, and cognitive/behavioral/motivational functioning effects on health-related behavior and can intervene appropriately and effectively.
  • Comprehensive knowledge of HIV/AIDS community resources and public and private HIV/AIDS benefits programs.
  • Bilingual (English/Spanish) preferred.
  • Training and proficiency in Casewatch are preferred.
  • Excellent verbal and written communication skills, including organizational solid detail and interpersonal skills.
  • Proficient in software systems, including word processing and spreadsheets, to create reports.
  • Strong commitment to the Mission and Vision of Men’s Health Foundation.
  • Demonstrated ability to provide services to people of diverse races, ethnicities, sexual orientations, gender identities, nationalities, economic backgrounds, religions, ages, English-speaking skills, immigration status, housing status, and physical abilities in a multicultural environment.

Company Requirements
  • Must be able to pass a background check to include a 7-year criminal, 10-year SSN & employer history reference check.
  • Excellent interpersonal skills.
  • Attention to detail.
  • Must be able to work flexible schedules.
  • Must have skills in research and development of operating policies and procedures.
  • Must take yearly flu shots or wear flu masks during flu season for patient-facing positions and test for tuberculosis as required by the Centers for Disease Control and Prevention.

Language Skills

Must be able to read, write and speak the English language fluently. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in person.

Mathematical Skills

Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.

Reasoning Ability

Ability to solve technical and practical problems and deal with various intangibles in situations with limited communication, support, information, and access. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Must have good computer skills and be proficient in using systems to complete correspondence, documents, spreadsheets, and presentations, such as Microsoft Outlook and Office, Word, Excel and PowerPoint, and Adobe Acrobat.

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is mainly required to sit, use hands to finger, handle, or feel and reach with hands and arms. The employee is constantly required to stand and walk. The employee may be required to climb ladders or stairs, be in high spaces, and/or balance, stop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is in an office environment, workstation, or shared space. The noise level in the work environment is occasionally moderate with occasional high volume.

PI230418409

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