Job Summary:
A Licensed Practical/Vocational Nurse is a licensed professional who provides advisory services to customers and caregivers on how to manage any health conditions they are experiencing as part of the initiatives. The primary goal is to ensure the successful utilization. As the Health Advisor, the LPN/LVN will engage with the patient/caregiver to address health-related questions and provide educational material and information. If the Health Advisor finds it necessary, they may refer the customer to another clinical provider. As health Advisors, the LPN/LVN will not diagnose or prescribe therapy for the customer based on their condition. Practices within the scope of practice of the professional licensing body and/or scope defined by the company.
Job Responsibilities:
Oversee activities and provide both in-store and online diagnostic devices and solutions, and assist with the proper use of devices to all customers
Performs gap closure activity as outlined, and escalates issues as needed
Evaluates customers’ needs and can advocates on patient’s behalf to connect them to resources, services, and potential solutions related to their health condition
Provides patients with education on the proper use and setup of diagnostic devices (ie. Blood pressure machines, blood glucose monitors, pulse oximeters, etc).
Effectively communicates with agency staff, liaisons, other Care Facility staff, patients, and family/caregivers
Manages Time effectively to deliver accurate and appropriate patient care
Maintains Confidentiality of patient and proprietary information
Maintains a professional image
Participates and attends required services, training, and weekly meetings
Build and maintain a working relationship with the front end and pharmacy team to enhance patient engagement and experience
Ensure all provided marketing, informational, and educational materials are available
Ability to navigate technology to document interactions following standard procedure for Health Corner Operations
Assisting patients in the aisle by providing them education on OTC and first aid products, escorting patients to the pharmacy for patient-specific questions
Maintains Health Corner space to brand standards provided by Walgreens and keeps organized records in Health space in accordance with compliance policies
Upkeep functionality of technology to ensure the ability to properly capture service
Basic Qualifications:
Active LVN/LPN license by the State Board of Professional Regulations
At least 6 MONTHS experience as an LPN/LVN providing nursing care. Self-directed with excellent time management skills and able to work independently as well as under the supervision of a registered nurse or another clinician
Flexibility and the ability to work effectively within a multidisciplinary team
Current CPR/BLS certification, up to date on blood borne pathogens training
Ability to communicate effectively (verbal and written) with team members, patients, caregivers, physicians, and referral sources
Willingness to work a flexible schedule, including evening and weekend hours
Comfortable with digital technologies such as website forms, mobile applications, PC/tablet systems, in-store systems, and connected healthcare devices
Ability to work under stressful conditions
Ability to get to the job site
Preferred Qualifications:
Bilingual in English and Spanish (in some locations this is REQUIRED)
Two years of experience working in a retail/clinic environment
Prior knowledge of local healthcare systems and health plans is a plus
Experience in assisting customers to resolve complex issues