Description:JOB SUMMARYThe Lead Patient Care Coordinator assists the Office Manager in keeping the facility running smoothly by ensuring the successful administrative and operational aspects of day to day clinic operations.ESSENTIAL DUTIES AND RESPONSIBILITIESSets the tone and leads by example to ensure an efficient and high quality operation through effective planning, leading, and organizing.Assist management in establishing work procedures for front office staff, and implementing policy and procedures in front office departmentFacilitates patient flow by following check in protocols, being aware of delays, and communicating with patients and clinical staff.Welcomes and greets all patients, visitors, and guests in person or over the phoneRegisters new patients and updates existing patient demographics by collecting detailed information, including personal and financial informationPromptly answers all incoming calls while maintaining a polite consistent phone manner and using proper phone etiquette.First point of contact for patient wishing to discuss office deficiencies, complaints and/or grievances.Take messages for providers and staff as needed.Assist in the selection of new front office staffTrains and orients new front office employeesProvide continuous and on-going training and reinforcement skills to patient care coordinators.Is aware of, able to abide by and enforce, all HIPAA regulations protecting patient confidentiality.Copy, scan, and fax documents as neededMaintain provider schedules by following office scheduling policies and protocols while ensuring provider time is maximized.Responsible for keeping front office and reception area clean and organized.Attend trainings and meetings as needed.Able to anticipate inventory and equipment needs and communicate needs to appropriate staff.Order and maintain front office supplies, ensures mail is opened and processed, offices are opened and closed according to established proceduresParticipate in audits, prepare and collect, track, trend and analyze data as requestedIdentifies payer source, verifies insurance and obtains any necessary authorizations, assigns correct pay type, and any collects payments due.Completes billing and collection processes and prepares for distribution to appropriate sources.May perform other duties assigned by management as needed.Requirements:EDUCATION, TRAINING AND EXPERIENCEHigh School Graduate or GED3 years of front office experience in Community Health setting preferredBi-lingual preferredKNOWLEDGE, SKILLS AND ABILITIESFamiliar with the functions of a medical office including scheduling, insurance, and basic medical terminology.Ability to supervise, coordinates, and monitors patient flow and staff activities to ensure prompt courteous and accurate response to patients.Excellent customer service standards and the desire to provide the highest quality of care to all who enter.Able to manage difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance..Ability to find solutions when barriers are identified.Strong documentation skills.Ability to multi-task and prioritize when needed.Ability to independently seek out resources and work collaboratively.Ability to read, understand and follow oral and written instructions.Experience and work ethics that supports working within a high functioning, team-oriented environment.Demonstrates a willingness and ability to work under supervision.Ability to develop and maintain good working relationships with staff.Ability to use computer and learn new software programs.Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.Possesses ability to communicate effectively, both verbally and in writing.Possesses genuine respect for others and acceptance of their individual social and cultural traits.Proficient knowledge of Microsoft Outlook.Able to travel and attend professional meetings, conferences, trainings and clinic sites.Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.Proficiency and/or ability to expand knowledge of department specific key performance indicators.
This includes interrupting data and ability to generate, as well, share self-service reports.
In addition, the ability use reports/data to drive decision making.Performs other related duties as assigned.PHYSICAL DEMANDSPosition requires prolonged sitting at a computer, some bending, lifting, stooping and stretching.
Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required.
Employee must have normal range of hearing and eyesight.NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description.
Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or othersPI188005763