Job Description COVID-19 Contact Tracer at SJWCFC Essential Duties and Responsibilities: Under general supervision, interviews, evaluates, provides education, guidance and isolation/quarantine parameters based on Centers for Disease Control and Prevention (CDC) as well as St. John’s Well Child & Family Center recommendations. Contacts COVID-19 positive patients to establish the case history and contact list. Communicates with contacts in a professional and empathetic manner. Records in log and/or ECW Establishes the description and timeline of onset of symptoms and interviews patient to determine all possibly exposed individuals. Obtains contact information for each of those individuals and follows the script to inform contacts about the importance of quarantine and/or testing Explains information and recommendations regarding isolation and quarantine parameters, services available to patient, and monitors patient for ongoing needs such as a COVID test and access to a medical appointment at SJWCFC Helps patient develop an appropriate plan which may include a test, medical appointment, and/or referral to another agency or professional. Maintains detailed records of patients and assemble these into periodic reports. Data entry and familiarity with computer software programs Provides information and assistance regarding health insurance and benefits Coordinates and facilitates the enrollment of patients to local, state and county programs. Education & Experience High School Diploma or GED Experience in case management Knowledge, Skills and Abilities Knowledge of reporting. Ability to establish and maintain effective working relationships with associates, physicians, individuals, and the public. Ability to exhibit a professional, positive attitude and work ethic Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress Ability to show empathy to distressed individuals High school diploma, or equivalent required Excellent organizational and communication skills Ability to speak, read, and write English Second or multiple languages a plus Critical thinking and sound judgment required Ability to handle confidential information with discretion and professionalism Proficiency with computers