Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases help people manage their Parkinson’s disease and essential tremor symptoms, steering away from side effects.
MAIN PURPOSE OF ROLE
As a member of the clinical support team, the Field Clinical Specialist Trainee will be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers and potential customers. The incumbent will work in a highly matrixed, geographically diverse environment under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with Abbott therapies among physicians, support staff and customers. The incumbent will perform work that involves a high degree of independence and will exercise sound judgment in planning, organizing, and performing work while continually seeking to improve territory efficiency.
MAIN RESPONSIBILITIES
• Provides technical, clinical, and programming assistance primarily in support of Territory Managers across multiple regions
• Assists Territory Managers in after-hours call support and activities
• Integrates into accounts, builds trust, and establishes strong rapport with customers
• Develops and demonstrates proficiency in complex programming and case support
• Works seamlessly with Territory Managers allowing them increased selling time
• Fosters high trust relationships with colleagues including the regional teams and area leadership
• As directed by management, contacts, visits and interests clients and potential clients in the company’s products while addressing any client questions and concerns
• Provides medical professionals with sales support, information, and training on the use of company products and with staff education, in-services and technical troubleshooting
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts
• Collects and studies information about new and existing products and monitors competitor sales, prices and products
• Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of the complete product line
• Attends trade shows where new products and technologies are showcased; meet other sales representatives and clients to discuss new product developments
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
• Performs other related duties and responsibilities, on occasion, as assigned
MINIMUM QUALIFICATIONS
• Associates degree or Technical Certificate or an equivalent combination of education and work experience
• Ability and willingness to travel within assigned area up to 75% of the time
• Capable and willing to work an unpredictable schedule that may change on short notice
• Excellent verbal, written and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization
PREFRRED QUALIFICATIONS
• Prefer 1 or more years of experience working with patients in a clinical setting
• Prefer bachelor degree in biomedical engineering or related field
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal