Director of Specialty Clinics, Stroger Hospital and Central Campus

DIRECTOR OF SPECIALTY CLINIC, STROGER HOSPITAL AND CENTRAL CAMPUS Job Number: 00125111

Job Posting : Feb 18, 2021, 5:29:45 PM Closing Date : Mar 5, 2021, 5:59:00 AM Full-time A.M. P.M. Collective Bargaining Unit: None Posting Salary: COMPETITIVE Organization: Health and Hospital Systems

Interested Candidates should send a CV and cover letter to: mgmtrecruit@cookcountyhhs.org

Job Summary

As a member of the leadership team, the Director of Specialty Clinics, Stroger Hospital and Central Campus provides plans, organizes, directs and coordinates the ambulatory operations for Primary and Specialty Care clinic services to facilitate the provision of clinical and health services for patients. This position is responsible for all aspects of the development, operations, budget, and performance management of multiple clinics throughout John H. Stroger Jr. Hospital and Central Campus and for exercising direct and indirect supervision over assigned managerial, professional, technical and clerical staff. The Director recommends, develops, implements and evaluates goals, objectives, policies and procedures related to these operations in order to achieve short and long term objectives and to advance the mission of Cook County Health (CCH). The Director will facilitate, direct, and coordinate activities and programs designed to improve patient access to care that is patient centered, coordinated, high quality and cost-effective care delivery system.

This position is exempt from Career Service under the CCH Personnel Rules.

General Administrative Responsibilities

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• Contribute to the management of CCH staff and CCH’ systemic development and success
• Discuss and develop CCH system policy and procedure

General Administrative Responsibilities continued

• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary

Typical Duties

Administrative Practices and Clinic Operations

• Assures implementation of system-wide strategic initiatives and policies
• Participates in formulating clinical policies, setting management objectives, and developing and evaluating programs, systems and services
• Actively participates in community activities that promote CCH’s mission, philosophy, and values
• Develops and maintains collaborative relationships between the Ambulatory and Community Health Network clinics and community- based organizations
• Creates a positive work environment for employees including the consistent application of personnel policies and procedures
• Contributes to the development of a workplace Culture of Safety for patient, staff and visitors
• Maximizes patient access and by creating efficient workflow and scheduling that support the delivery of high quality, efficient patient care
• Coordinates and integrates all operations including, but not limited to, Clinical services and related resource allocation’; Patient concerns and complaints; HR and Labor issues; Contracted Services; Information Technology; Patient Transportation
• Collaborates with physician leaders in all areas of responsibility

Personnel Management

• Provides leadership and direction to site operations leaders/managers. Ensures adherence to administrative policies, practices, and procedures for the assigned clinic or clinics
• Supervise non clinical managers, facilities staff based at Primary and Specialty Care clinics on the central campus
• Responsible for hiring, coaching, developing, terminating, issuing discipline, conducting performance evaluations for direct reports
• Promotes collaboration while working to achieve collective outcomes; is inclusive of peers, medical staff, &/or key stakeholders when making decisions that affect operations
• In cooperation with leadership team, Director establishes performance goals for staff and conducts performance reviews on a scheduled basis
• Maintains confidentiality of all clinic administrative / office personnel records and personnel actions. Has knowledge of all employee labor disputes and grievances. Acts as management representative for any employee complaint or grievance throughout the CCH labor process

Financial Management

• Develops long range financial plan and recommends annual budget with appropriate staffing levels for area of responsibility. Works with clinic managers for staffing, office supplies, equipment maintenance costs and related operating expenses
• Maintains information infrastructure that supports analysis of clinical and financial data
• Monitors all financial operations to ensure the facility utilizes its resources in a fiscally responsible manner. Authorizes purchases, distributions, contracts and other transactions within limits established
• Works in collaboration with finance on all revenue cycle processes and components

Planning and Regulatory Compliance

• Responsible for promoting the patient service delivery models while maximizing patient access and flow by coordinating all clinical and office operations and workflow to staff
• Demonstrates discretion and maintains confidentiality regarding all patients’ medical and financial records
• Ensures strict compliance with all Federal and State regulatory and accrediting bodies, including, but not limited to, (Illinois Department of Public Health, Joint Commission, Medicare, OSHA, HIPPA, CLIA etc.). Responsible for assuring that all systems are in good working order at all times

Patient Experience and Operations

• Oversees all aspects of patient experience to achieve high patient satisfaction ratings
• Monitors workflow of clinical and administrative staff through routine review of scheduling personnel assignments, work schedules, vacations and personal leaves, to ensure appropriate levels of staffing for clinic patient volume

Communications

• Serves on committees, boards and task forces as requested by Chief Operating Officer, Stroger Hospital and Central Campus

Policies & Procedures

• Establishes ongoing training for administrative staff as needed to meet objectives
• Participates in the coordination of staff credentialing process
• Performs other duties as assigned

Reporting Relationships

Reports to the Chief Operating Officer, Stroger Hospital and Central Campus

Minimum Qualifications

• Master’s degree from accredited institution in Healthcare Administration or a related field preparing a candidate for administrative leadership within a clinical setting
• Seven (7) years’ experience in progressive management roles
• Five (5) years of experience in a health care administrative capacity
• Prior relevant experience in an ambulatory health care or hospital-based setting
• Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles and standards of care for hospitals and healthcare systems
• Extensive experience working with physicians, nurses, technicians, and other clinicians
• Prior experience in a team environment, preferably having lead team based training initiatives

Preferred Qualifications

• Licensed as a Registered Professional Nurse in the State of Illinois
• Demonstrated experience with Electronic medical record
• Experience with practice billing and revenue cycle initiatives
• Experience with managed care environment
• Prior work experience in a union environment

Knowledge, Skills, Abilities and Other Characteristics

• Demonstrate the ability to work effectively with a diverse set of employees and with multiple disciplines in both clinic and administrative settings
• Has a strong performance orientation and skillful strategic thinking. Establishes clear expectations, and continuously measures performance. Maintains focus on priorities
• Proactively meets challenges and achieves solutions through collaboration
• Demonstrate the ability to analyze health care operations and make creative improvements
• Demonstrated ability to work in a team based environment, and to lead and motivate teams
• Strong interpersonal skills; Ability to establish strong working relationships and to communicate effectively with Specialty leadership team, primary care site leaders, physicians and clinicians, behavioral health team members, patients and families
• Ability to communicate in a confidential and HIPAA compliant manner
• Ability to maintain appropriate professional boundaries with all staff, trainees, and patients at all times
• Ability to demonstrate respect and sensitivity for cultural diversity, gender differences, and sexual orientation of patients and coworkers
• Strong written and verbal communication skills
• Knowledge of Microsoft Office products (Word, Excel, PowerPoint)

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must :

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference.

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW

MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

*Degrees awarded outside the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

Internal Number: 259883

About Cook County Health

ABOUT COOK COUNTY HEALTH (CCH)The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County. CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, … Show more