The Director of Clinical Field Operations is responsible for the overall region/market provider utilization and productivity.
This includes oversight of the region’s clinical and non-clinical staff to ensure that CareMore/Aspire abides by one of its stated visions, achieving Clinical Excellence and providing complex care everywhere.
As such, the Director of Clinical Field Operations is the owner of the clinical competence, clinical quality, and clinical effectiveness of the service delivery model.
The Director is responsible for the execution of CareMore/Aspire’s clinical model, which includes visit schedules and productivity measures.
This role will report directly to the Regional Chief Medical Officer.
Position Responsibilities
-Responsible for overall region/market provider Utilization and Productivity.
Partner and collaborate closely with CareMore/Aspire groups to establish and achieve metrics and measures, delivering successfully against those goals.
-Ensures clinical quality and provides clinical expertise within the market – owns field clinical quality outcomes (CQR and management dashboard analytics).
Is responsible for the reporting and analyzing of patient care quality and for the development of plans and programs to support continuous quality improvement which lead to improved clinical outcomes in the market.
-Assists the Regional Medical Officer on clinical quality, compliance integration, and process improvement.
-Owns field compliance integration (best practices, QA, SOPs, Revenue and Quality Management initiatives, etc.).
-Works collaboratively with key corporate and field leaders toward identification of opportunities for improvement, trend analysis, education that result in the development of appropriate action plans for problem resolution.
-Responsible for clinical competence, clinical quality, and clinical effectiveness of the service delivery model, leads Inter-Disciplinary Team (IDT) efforts, serves as a mentor, coach, and trainer for team leaders and clinical directors.
-Ensures the highest quality of clinical care through performance management initiatives, including training, continuing education, and other programs.
-Responsible for team member talent acquisition to ensure the identification and selection of the highest quality providers for CareMore/Aspire and sufficient coverage for existing and projected patient needs.
-Administers ride-alongs, preceptorship, development through role playing and scenario reviews, coaching on clinical prioritization and discussions (disease trajectory, hospice transitions, plans of care, etc.).
-Supports the market staff with business development and provider relations as needed.
Qualifications
Ideal Candidate:
-Demonstrated success in delivering clinical excellence by identify and ensuring quality performance management programs and providing development of clinicians.
-Leads by influence with the ability to engage and motivate team members toward success and achievement of common goals by utilizing effective coaching, mentoring, and development programs and initiatives.
-Successful collaboration with the ability to work across boundaries both within CareMore/Aspire and with our supported providers and health plans.
This includes the ability to partner with corporate and field leaders toward identification of opportunities for improvement, trend analysis, education that result in the development of appropriate action plans for problem resolution.
-Has a strong alignment with the CareMore/Aspire mission, showing compassion for CareMore/Aspire’s patients, providers, and clinicians.
Embraces the opportunity to play a key role in the changing health care landscape including complex care everywhere.
-Works quickly and effectively.
Goes the extra mile in a rapidly changing environment, with an exceptionally strong work ethic, willing and able to devote the time and effort necessary to achieve organizational results.
Minimum Requirements:
-At least 3 to 5 years of experience successfully managing a health service program that employs clinicians and operates a medical practice, clinic, home health agency, or care coordination program.
-Unrestricted, current license as either a Nurse Practitioner, Physician Assistant, Medical Doctor, or Doctor of Osteopathy is required.
Preferred Qualifications:
Successful experience in home care, hospice, palliative care, and/or geriatrics is strongly preferred.