Job Descriptionn n Johnson & Johnson Consumer Inc., a member of Johnson & Johnson’s Family of Companies, is currently recruiting for a Customer Strategy Manager, Skin Health, located in Los Angeles, CA or Remote consideration will be made for the right applicant.n nJohnson & Johnson Family of Companies touches more than a billion people’s lives each day through our health care products and services, our corporate giving, and the volunteer efforts of our employees.
The Johnson & Johnson Family of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide.
Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and OTC products.n nThe incumbent is responsible for driving achievement of forecast, budget and OGSM for the Neutrogena® Acne and Clean & Clear businesses while instituting strategic business plans that integrate, align and achieve J&J business and customer goals.
The incumbent will lead the commercialization business planning process by influencing go-to-market strategies that drive profitable growth, product launches, and coordinate the efforts of commercialization planning to drive business success.
The incumbent serves as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer.
This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their partners and customers.
Special projects are an integral part of this role and the ideal person should be comfortable operating in a dynamic, fast past environment.n nKey responsibilities in addition to 4P excellence include, but are not limited to:n nBusiness Planningn Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams.
Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across a matrix environment to support goal achievement.
Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.
Partners with internal team members to develop and execute the revenue growth management strategies in order to drive topline and bottom line growth.
n Analyticsn Leads cross-functional team members in development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement both internally & externally.
Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.
Develops and ensure the execution of all trade related expenses while evaluating other elements of all BME related activities to improve P&L performance, including tracking & influencing using LYNX and PRF systems to ensure trade funding is maximized within allocated investment.
Creates & influences assortment & merchandising recommendations.
n Customer Team Engagementn Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.
Provides support and insight for retailer business & new item reviews.
Co-leads key top to top customer meetings with sales teams.
Develops and presents customer, category and brand reviews to drive brand and category performance.
Ensures execution of plans through regular communication and interaction with the customer team and in-store visits.
n People/Organizational Influencen Fosters a winning, positive, action-oriented attitude across the Skincare Franchise.
May be assigned 1 direct or non-direct report; when people are assigned, is accountable for implementation of talent management processes and developmental coaching.
n n Qualificationsn A minimum of a Bachelor’s degree is required.
A minimum of 4 years total business experience required.
A minimum of 4 years prior experience in consumer package goods required.
Prior experience in direct customer sales, business analytics, and/or customer marketing required.
Prior beauty category experience preferred.
Ability to work effectively within a fast-paced, complex matrix, changing environment is required.
Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan is required.
Must demonstrate effective communication and negotiation skills, strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers.
Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives is required.
Ability to develop and execute project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies is required.
Ability and passion to coach and develop more junior members of the team and or direct reports is required.
Ability to manage funds and resources to deliver the greatest outcome for the company is required.
Must be able to identify and assess risk and prioritize competing demands.
Knowledge of computer technology, analytical software programs, MS Office Suite and database management, including development of queries and assessment of data to draw accurate conclusions is preferred.
Open to remote applicants.
Los Angeles area, relocation is preferred but not required.
Job will require ~25% travel if working remote.
n n Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.n n