GROW WITH US:
Headquartered in San Diego with customers all over the world, Tandem Diabetes Care is dedicated to making the lives of people with diabetes better and better through relentless innovation. “In Tandem” means together, and we strive to embody that in every aspect of our business. Our offices are centrally located north of Downtown with easy access to the freeway.
DIABETES IS ALL WE DO:
At Tandem, Diabetes is all we do. We are the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring. Read more about our company and check out our latest product features and capabilities here: t:slim X2 Insulin Pump with Control-IQ Technology
In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. We treat our fellow employees like friends and family, and the company like our own home. This universal respect allows us the freedom to be ourselves and to be effective at our jobs, knowing at the end of the day that we can trust everyone to do the right thing, for each other and for the company. You can learn more about our culture and life at tandem here: https://www.tandemdiabetes.com/careers/life-at-tandem and See what our customers are saying here: #tsliminthewild
A DAY IN THE LIFE:
Directly responsible for Tandem product trainings as assigned. Collaborates with the Territory Clinical Diabetes Sales Specialists and Clinical Training Coordinators to provide training and education on Tandem diabetes management products. Uses clinical expertise to provide support and continuing education in direct contact to patients, physicians and their staff on the technical use of insulin pump therapy and special considerations related to pump therapy. Supports Tandem Diabetes products, systems and services by providing additional education on topics such as diabetes self-management skills, emergency management and community resources as determined by client needs.
YOU’RE AWESOME AT:
- Schedules and delivers pump/product trainings for patients, customers, and health care professionals (Certified Diabetes Care and Education Specialists and Prescribers) in order to familiarize patients, customers, and health care professionals with the benefits of Tandem Diabetes’ pumps and related services.
- Efficiently uses available tools and resources to plan, execute and document efficient, compliant, and effective clinical training policies.
- Understands and communicates Tandem’s unique market position, approach and value to the customer (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).
- Provides information in a professional manner to various health care professionals (MDs, DOs, RNs, CDEs, RPhs, etc.) in order to support their recommendation/prescription and ongoing management of customers using Tandem products/services when indicated in the course of appropriate therapy.
- Creates value for the health care professionals by differentiating Tandem Diabetes Care products and clinical services.
- Educates customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues.
- Establishes and maintains excellent professional relationships with health care professionals to support the education of Tandem Diabetes products /services.
- Conducts educational classes for patients through direct patient care that support diabetes education in relation to insulin pump therapy and other advance diabetes management skills in order to gain prospective and retain existing customers.
- Interacts with Regional Clinical Manager for guidance on technical and training issues.
- Promotes sharing of relevant clinical information and trends with territory and regional sales team.
- Provides information related to products/services directly to the consumer/end user via health fairs, conventions or in conjunction with promotions.
- Attends and participates in all regional and corporate sales training, sales meetings, and assigned conventions, trade shows and symposia.
- Keeps records and training tasks updated in the customer relationship management software (CRM), for all clinical trainings and HCP clinical education within assigned territory.
- Requires evening/weekend hours to meet customer and company scheduling needs.
- Maintains all assigned company property, equipment, records, clinical/selling aids and samples in a manner consistent with company policies.
- Prepares weekly and monthly clinical reports as requested by Sales/Clinical Management within required deadlines.
- Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures.
- Confirms completion of required training plan before assuming job responsibilities.
- Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
EXTRA AWESOME:
- RN, RD or RPh or equivalent combination of education and applicable job experience.
- Maintenance of registration and licensure through clinical education.
- Certified Diabetes Care and Education Specialist (formerly Certified Diabetes Educator).
- 2+ years clinical diabetes experience coordinating and conducting diabetes education programs to patients, physicians, and health care professionals.
- 1+ year related industry experience preferred in one of the following areas: diabetes, endocrinology. (Example: blood glucose meter but not insulin infusion pump).
- Continuing education on patient education on the technical use of insulin pump therapy and special considerations related to pump therapy in the marketplace.
- Excellent communication skills regarding diabetes self-management skills, proper use of blood glucose monitoring equipment, carbohydrate counting instruction, medication management, chronic complications, emergency management and community resources.
- Ability to relate effectively with patients, referral sources and health care professionals.
- Demonstrated ability to effectively communicate as a clinical resource for territory/regional sales team according to company protocols and requirements.
- Demonstrated ability to coach customers on a one on one basis to answer questions and resolve product related issues.
- Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to company protocols and requirements.
- Skilled at presenting educational material in a clear, concise manner to various audiences.
- Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.
- Able to react to changing situations in a timely, calm, and confident manner.
- Ability to work in a fast pace, ever changing market and see change as an opportunity to improve business performance and campaigning for it when necessary.
- Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred.
- Bilingual Spanish preferred.
- Able to travel in the assigned region at least 80% of the time and work from a remote home office; must maintain valid driver’s license and required auto insurance as well as good driving record, per company policy.
WHAT’S IN IT FOR YOU?
At Tandem, our employees are just as important as our customers! Not only do we hire the best, we reward, develop, and retain them too. At Tandem we offer competitive compensation packages, superb medical, dental and vision, a discounted stock purchasing plan, fitness discounts, generous PTO, casual work attire and more! For a full list of benefits please review our perks page at https://www.tandemdiabetes.com/careers/benefits.
BE YOU, WITH US!
We’re always looking for awesome, forward-thinking achievers to join our workforce. We are committed to making sure our company fully reflects the diverse consumers who use our product. We are making strides towards this goal and are firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment.
REFERRALS:
We love a good referral! If you know someone that would be a great fit for this position, please share!
If you are applying for this job and live in California, please read Tandem’s CCPA Notice:
https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants