Reporting to the Clinical Director, the Clinical Operations Manager will oversee the administrative and academic functions such as scheduling patient appointments, encounter registration, surgery, and diagnostic tests, maintain patient records and research material, and insurance verifications to ensure effective operations of the Administrative Assistants. Serves as a liaison with other departments and operating units in the resolution of day-to-day administrative activities. Responsible for training, on-site supervision, and support for day to day operations of Administrative Assistants. Responsible for the direct supervision of assigned Administrative Assistants, serving as an intermediary for questions and issue resolution. Interfaces with patients, physicians, employees, and others; building positive relationships throughout each interaction. Must multi-task between identifying areas for improving patient relations, ensuring that quality control standards are met while providing extensive personalized customer service and executing Patient Experience activities. Provide coordination for all aspects of patient care in addition to providing a high level of service for the assigned practice. Serve as initial point of contact for the practice, with the knowledge and ability to triage patient to particular clinic/service based on information provided by patient. Major duties include supervision of the Administrative Assistants specifically with the organization and control of work flow and serves as a working supervisor.ResponsibilitiesReporting to the Clinical Director, the Clinical Operations Manager will oversee the administrative and academic functions such as scheduling patient appointments, encounter registration, surgery, and diagnostic tests, maintain patient records and research material, and insurance verifications to ensure effective operations of the Administrative Assistants. Serves as a liaison with other departments and operating units in the resolution of day-to-day administrative activities. Responsible for training, on-site supervision, and support for day to day operations of Administrative Assistants. Responsible for the direct supervision of assigned Administrative Assistants, serving as an intermediary for questions and issue resolution. Interfaces with patients, physicians, employees, and others; building positive relationships throughout each interaction. Must multi-task between identifying areas for improving patient relations, ensuring that quality control standards are met while providing extensive personalized customer service and executing Patient Experience activities. Provide coordination for all aspects of patient care in addition to providing a high level of service for the assigned practice. Serve as initial point of contact for the practice, with the knowledge and ability to triage patient to particular clinic/service based on information provided by patient. Major duties include supervision of the Administrative Assistants specifically with the organization and control of work flow and serves as a working supervisor.QualificationsRequiredExcellent leadership, problem-solving, organizational, interpersonal and time management skillsKnowledge and skill in using the UCLA Medical Center computerized patient scheduling and registration system (Care Connect).Knowledge of orthopaedic terminology in order to complete necessary reports and formsProficient in process improvement and system redesignDemonstrated ability to:* establish and maintain cooperative relationships with other staff members, subordinates, administrators and physicians* perform effectively under conditions of fluctuating workload and with frequent interruptions and distractions* proceed with own initiative using independent judgment and discretion to solve problems* mentor and develop staff* delegate tasks to staff* effectively use time management skills to meet competing demands of the jobSkill in:* making appropriate job decisions following standard policies/procedures, past precedents and common sense* organizing material, information and people in a systematic way to optimize efficiency and minimize duplication of effort* reading documents written in Standard English text containing medical terminology* speaking clearly and distinctly using correct English* speaking on a one-to-one basis with persons of various cultural, economic backgrounds to obtain information and explain procedures, interpret instructions* supervising personnel including delegating responsibility, counseling, training and evaluating job performance* using various computer spreadsheet software to compile data and complete necessary reports* working as part of a team; collaborating with colleagues* working independently and following through on assignments with minimal supervision* writing grammatically correct/concise business correspondence, reports and performance evaluations* typing to prepare business correspondence, reports and schedules with speed and accuracyPreferredBA or BS degree5- years experience in a clinical, health care setting with 1- year in an orthopaedic clinic5- years related management experienceUCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.