Career Opportunities with Kate Somerville Skincare
Kate Somerville Skin Health Experts Clinic provides esthetic and medically based skin treatments and products that provide our clients with the transformational results they love and an experience they can’t wait to come back for.
Essential Functions and Responsibilities
The Clinic Operations Specialist is pivotal in creating a warm and welcoming guest experience and ensuring key operational workflows provide seamless interactions for our guests and our team.
The successful candidate thrives while building business through relationships, enjoys variety in their work while working both independently and as part of a team, has a proactive, solution-oriented mindset and superb communication skills.
Guest Experience
- First point of contact with guests, creating the first impression of the Clinic and setting the tone for the guest experience
- Creates lasting and loyal relationships while building treatment and product regimen plans
- Achieve service and retail sales goals through high level service and consultation
- Presents a modern, elegant image and elevated verbiage to delight a high end clientele
- Brings a positive, solutions mindset to work through challenges that may occur
- Follows procedures and communicates well to enable successful team choreography
Clinic Operations
- Consistently takes initiative to deliver independent areas of work ownership and projects that enable successful outcomes for the overall team
- Provides ongoing meaningful and actionable business insights
- Keeps Clinic programs and client engagement active and up to date
- Follows procedures to support inventory and ordering of Clinic supplies and retail
- Builds collaborative relationships with vendors and partners
- Develops network and activations with partnering brands and neighborhood businesses to generate incremental awareness and new client acquisition
- Supports Clinic retail with keeping stock full and signage up to date, full merchandising and displays
- Facilitates special guest and events in partnership with multi-functional corporate partners such as Marketing, PR, etc
General
- Full and active participation in all Clinic team meetings and trainings, facilitating preparations as needed
- Full participation in all company meetings and trainings, live or via replay as needed
- Timely completion of all administrative responsibilities with 100% accuracy
- Other duties as assigned
Skills, Experience and Education Required
- Minimum 1 year client service experience within a medical office or medical spa/salon or hospitality environment
- Exemplary communication and collaboration skills to service guests and vendors in person, in writing and by telephone
- Effective time management to deliver multiple projects simultaneously in a fast paced, client facing business environment
- Proactively collaborates and troubleshoots to identify solutions when facing challenges
- Proficiency with a range of software, devices and apps including Microsoft Office (Outlook, PowerPoint, Excel), appointment booking and sales software
- Must be able to commit to flexible work schedules, weekends required
- Must have dependable transportation and able to work consistently in the West Hollywood area of Los Angeles
- Must provide proof of completed COVID vaccine protocol