POSITION OBJECTIVE/SUMMARY:
The Clinic Manager is responsible for planning, coordinating, directing and monitoring all operational aspects of the clinic.
MINIMUM QUALIFICATIONS/SKILLS REQUIRED FOR THIS POSITION:
Bachelor’s degree preferred with three or more years of health care management experience.
Education may be substituted by experience.
Knowledge of Federal, State and local funding designated for health services.
Experience working with clients or patients and staff from diverse socio-economic, ethnic and cultural backgrounds.
Supervisor experience required.
Bilingual/Bi-cultural (Spanish/English) preferred.
Experience in Community Health Care Center preferred.
Proficiency with computer applications such as Microsoft Office Suite.
Demonstrate Leadership skills of: Critical thinking, Conflict Management, Negotiation and motivation, personnel development, time management and great customer service
GENERAL STATEMENT OF FUNCTIONS:
Analyzes and staffs Front and Back Office to meet the needs of health care professionals and patients efficiently and courteously.
Works with nurse manager, medical assistants, care coordinator, referral coordinator, and physicians to ensure quality customer service, control costs, meet provider productivity ratios and ensure a favorable medical visit payer mix in the clinic.
Assist the CEO with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools.
Promote a team approach to delivering quality, cost-efficient care where patient satisfaction is the primary goal.
Responsible for ensuring clinic’s licenses, certifications, contracts, and or agreements are up to date and valid.
Monitors the revenue and expenses of the clinic and the programs.
Coordinate medical assistant’s schedule, ancillary staff, providers’ schedule and the scheduling of patients, monitor appointment availability (access), and implement changes as needed.
In conjunction with the designated Medical Director, work to enhance provider satisfaction and, when necessary, assist in resolving provider related issues.
Maintain a professional facility appearance that meets the expectations of patients.
Demonstrate initiative and implement changes to improve clinic operations.
Enhance health center visibility through community involvement by participating in service and professional organizations.
Responsible for managing employee timesheets, overtime requests, and vacation requests.
Enhance health center visibility through community involvement by participating in service and professional organizations.
On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Chief Executive Officer.
Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc.
and respond as appropriate.
Completes Kedren Compliance Audits monthly as established by the Compliance Committee.
Prepares Program reports as needed.
Responsible for assuring customers and patient service needs are met.
Monitors patient service feedback and contributes to the process of resolving complaints and service issues.
Responsible for OSHA and other regulatory training and compliance.
Monitors, coaches, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards.
Perform additional duties as assigned by the Chief Executive Officer.
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Medical Specialty:
Primary Care
Schedule:
8 hour shift
Day shift
Monday to Friday
Experience:
Management: 3 years (Preferred)
Work Location:
One location
Work Location: One location