APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
- Medical Insurance
- Dental Insurance (no cost for employee)
- Vision Insurance (no cost for employee)
- Long Term Disability
- Group Term Life and AD&D Insurance
- Employee Assistance Program
- Flexible Spending Accounts
- 10 Paid Holidays
- 3 Personal Days
- 10 Vacation Days
- 12 Sick Days
- Metro reimbursement or free parking
- Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
Salary Range: $90,592 – $120,389 Commensurate on experience.
POSITION SUMMARY:
Reporting to the Site Medical Director, the Clinic Director will have primary responsibility for providing oversight of the day-to-day operations of the administrative (and related) operations within the Clinic. Position works in partnership with the Site Medical Director, Site Nursing Director, APLA Health Director of Sexual Health Services, and Behavioral Health Service Director on projects and initiatives and on the shared goals (patients and visits) of the APLA Health CDU/MLK Medical Campus site.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
§ Oversee the day-to-day operations of the Clinic and assist in the planning of new programs and services that add services for patients, improve patient care, increase efficiencies, improve profitability, or generate new or additional sources of funding.
§ Provide direct supervision to the Clinic Manager (once hired) and other Front Office staff; collaborate with the Enrollment Manager to oversee the work of the Enrollment Specialists; collaborate with the Site Medical Director and Site Nursing Director to provide guidance to Clinical staff as requested.
§ Responsible for the overall patient experience, including in-person, phone, internet and other interactions with patients.
§ Ensure full compliance with all federal, state and local administrative and legal requirements including FQHC/HRSA, MHLA and DHSP, including collaboration with APLA Health Finance as requested on grant award budgets and renewals.
§ Ensure the Clinic facility meets all state licensing, certification, regulatory, health plan and other compliance requirements.
§ In collaboration with the Site Medical Director, Site Nursing Director, and Behavioral Health Director, ensure the Clinic and all staff meet APLA Health & Wellness policy and procedure requirements.
§ In collaboration with the CFO, Site Medical Director, Site Nursing Director, and Behavioral Health Director, responsible for jointly establishing, monitoring and meeting the annual budget for the Clinic including patient goals, provider productivity goals and pharmacy revenue goals.
§ Responsible (with the guidance of APLA Health Communications) for marketing the Clinic and other APLA Health & Wellness programs to the community(ies), patients, prospective patients, health plans and others.
§ Develop and maintain administrative policy and procedures to ensure that the Clinic has proper operational controls and reporting systems to effectively evaluate and manage programs and contractual obligations.
§ Collaborate with the other Clinic Directors to develop and standardize certain administrative systems and practices across APLA Health & Wellness and build cross-Clinic teams to determine and share best practices.
§ Participate in APLA Health & Wellness quality management and assurance programs and initiatives; assist in the development, implementation and ongoing monitoring of the Clinics risk management and emergency preparedness plans.
§ Serve as the primary Clinic interface with Finance, Human Resources, Facilities, Information Technology and other support areas within APLA Health & Wellness.
§ Serve as the primary Clinic interface with all health plans, insurance companies and other payers as necessary.
§ Serve as the primary contact with Finance to provide accurate data from the Clinic for patient billing, collection and data management purposes.
§ Monitor local, state and national issues and actions that affect Clinic patients, and advocate and integrate strategies and actions to sustain and expand services.
§ Assist in managing costs and increasing productivity/profitability by continually looking at data. Identify opportunities and propose actions to improve quality, improve productivity, reduce costs, improve staff morale and improve the patient experience.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Job Requirements:
REQUIREMENTS:
Training and Experience:
Masters Degree and three years experience in operational management in a clinic or hospital, or a Bachelors Degree and five years experience in operational management in a clinic or hospital. Excellent written and verbal communication skills required. Federally Qualified Health Center (FQHC) or Ryan White CARE Act clinic experience preferred. Previous supervisory experience required. Passion for working with the LGBTQ+ community and people living with HIV/AIDS required.
Knowledge of:
Clinic operations, patient billing, budgeting and financial reporting, government and private grant management, public health issues and concerns required.
Ability to:
Effectively supervise and motivate assigned staff and volunteers; manage multiple aspects of varied clinical and support programs; monitor and evaluate clinic and support activities; communicate effectively with a wide range of individuals and organizations. Work in a dynamic, rapidly changing and fast-growing environment. Write grant proposals and/or assist with writing grant proposals. Maintain strict patient confidentiality.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination is required and APLA Health will consider accommodations for disability- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/veteran.