Job Description
Territory: Los Angeles
Covering: Greater Los Angeles
Travel: Up to 30% overnights
The Cellular Therapy Account Manager (CTAM) has primary responsibility for developing the relationship with Kites Authorized Treatment Centers (ATCs) and serves as the ATCs primary point of contact with Kite.
In this role, the CTAM is responsible for driving appropriate utilization of Kites CAR T therapies within the account and ensuring the delivery of a seamless customer experience.
To accomplish these goals, the CTAM cultivates strong relationships with account stakeholders, coordinates all of Kites activities within the ATC, develops strategic account plans and communicates the value of CAR T therapy to key account stakeholders.
Key Responsibilities:
Develop Kites relationship with the account
Build and maintain account profile for each aligned ATC
Develop significant business relationships with senior account level leadership (including C Suite), Thought Leaders (TLs) and other decision makers / key stakeholders
Serve as primary point of contact for the ATC and collaborate with Kite colleagues to create a streamlined, organized interface
Identify and understand the needs of account stakeholders and collaborate with Kite cross-functional colleagues (e.g.
Customer Engagement, Market Access, Marketing, Medical Affairs, Quality) to find or develop solutions
Manage day-to-day operations within account, including:
Coordinate all Kite operational activities (e.g.
site qualification, site setup, patient treatment)
Manage compliance-related activities (e.g., REMS Program, periodic audits)
Provide clinical instruction to clinical staff (e.g.
AE Management Guide, Product Insert (PI))
Oversee activities in patient treatment areas to ensure Chain of Identify (COI) per SOP protocols
Drive appropriate utilization within the account
Assess performance of Kites therapies within account and develop and execute strategic account plans to drive appropriate utilization
Working in close collaboration with Marketing and Medical Affairs, routinely meet with key ATC stakeholders to educate on the use of Kites therapies and communicate the latest approved messaging and clinical data
Maintain clinical expertise in basic principles of Hematology, Immunology, Non-Hodgkin’s Lymphoma disease and treatment and Hematopoietic Stem Cell Transplantation
Support key Kite strategic activities
Provide Medical Affairs colleagues with appropriate feedback and insights from interactions with healthcare professionals (HCPs)
Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions and facilitating meetings with TLs
Facilitate and provide timely feedback to appropriate Kite management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities
Cultivate relationships and actively participate in grassroots advocacy / engagement activities within territory to align with regional and national initiatives
Operate in compliance with all laws, regulations and policies that govern the conduct of Kite activities
Basic Qualifications
MA/MS and 6 years of experience OR
BA/BS and 8 years of experience OR
High school diploma and 12 years of experience
Preferred Qualifications
MBA
Demonstrated record of successful oncology account management within an academic setting
Ability to appropriately access and handle business information in compliance with all applicable laws, regulations and / or Kite policies
Deep clinical expertise in hematology / oncology disease and understanding of treatment landscape (5+ years of experience)
Demonstrated record of successful account management in large accounts (direct or indirect line leadership experience)
Strong clinical understanding of cell therapy and ability to manage complex treatment logistics
Direct line leadership experience
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