As a Case Management Registered Nurse you will have the opportunity to provide professional and comprehensive telephonic nursing assessment, evaluation, education and advice to Planned Parenthood patients.
This exciting opportunity will allow you to address various matters related to services received at PPPSGV, such as discussing lab results, providing referrals, managing follow-ups, and conducting emergent risk assessments. Collaborate with community agencies, including Public Health Departments, Hospitals, Quest Diagnostics Laboratory and other external referral agencies.
The ideal candidate will be able to communicate effectively with patients and co-workers of all backgrounds and willing to work a set Tuesday, Thursday and Friday weekly schedule. If you are highly self-motivated, driven by our mission, and committed to quality healthcare, apply now!
In this role, you’ll get to:
- Deliver medically accurate, unbiased, and non-judgmental care to patients
- Contribute to achieving established goals for productivity and quality metrics
- Provide exceptional customer service, demonstrating empathy and non-judgmental attitudes towards all patients and colleagues
- Collaborate in health center/affiliate initiatives aimed at reaching revenue cycle goals
- Actively participate in team and affiliate meetings
- Provide cross-coverage for all Care Team RN responsibilities
- Conduct daily review and management of lab results across all six health center locations
- Coordinate patient follow-up with non-licensed Care Team staff
- Engage in effective communication with patients through telephone and secure electronic messaging systems that comply with HIPAA regulations
- Oversee the management of mammogram-related tasks for the state program, Every Woman Counts, which includes monthly responsibilities such as data entry, care coordination, and follow-up
- Effectively manage patient referrals to external agencies
- Perform daytime telephone triage for clinical inquiries and patient assistance, collaborating with the Contact Center and non-licensed Care Team staff as necessary
- Conduct monthly Care Team audits to ensure accuracy and completion of Case Management follow-up
- Liaise with Public Health Departments for further investigations on STIs, such as HIV and Syphilis
- Complete required Confidential Morbidity Reporting (CMR) to Public Health Departments regarding positive infections
- Oversee the management of patients referred to the Emergency Room, ensuring 24-hour follow-up
- Review external medical records and inform patients of their management plans
- Discuss lab results and management plans with patients.
- Manage post-abortion follow-up and pregnancy complications, including ectopic pregnancies, HCG results, expectant management, and respiration management
- Engage in effective communication with lab vendors to address various matters related to lab specimens
- Demonstrate strong problem-solving skills when it comes to addressing lab errors and analyzing clinical trends effectively
- Participate in after-hours on-call phone triage on a rotational basis, shared with other Care Team RNs
What we’re looking for:
- Active California RN (Registered Nurse) License
- 1+ Years of experience in Case Management
- Excellent Customer Service Skills with an unwavering commitment to delivering the utmost customer satisfaction
- Communicates effectively and empathetically with patients from diverse backgrounds from a trauma informed approach
- Thrives as a team player while also being self-sufficient and capable of independent work
- Able to work Tuesdays, Thursdays and Fridays on a weekly basis from 8am to 5pm
$43 – $48 an hour
The hiring rate for this position is: $43 – $48/hour DOE + Medical, Dental, Vision, 401k Matching Program, Premium CALM account, holidays, paid time off and more!
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