APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV.
We are a nonprofit, federally qualified health center serving more than 14,000 people annually.
We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment.
For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services.
Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve.
For more information, please visit us at aplahealth.Org.________________________________________We offer great benefits, competitive pay, and great working environment!We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD& D Insurance Employee Assistance Program Flexible Spending Accounts 10 Paid Holidays 3 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched 403b Retirement PlanThis is a great opportunity to make a difference!________________________________________POSITION SUMMARY:Under the direction of the Dental Clinic Manager, the Dental Office Coordinators Primary responsibility is to act in the best interest of the patient by providing patient centered care.
This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals and coordination of appointments in a dental practice.ESSENTIAL DUTIES AND RESPONSIBILITIES:Perform the procedures of the dental clinic front office, including but not limited to the areas of:Efficient Patient Service CarePatient/Client RegistrationCasewatch RegistrationEligibility VerificationAppointment SchedulingCommunication of Dental Benefits to PatientsIncoming and outgoing referral processingPatient Treatment PresentationWork with the clinical team to effectively manage daily patient flowFollow and demonstrate commitment to APLAs Health policies and procedures Create a Welcoming environment in the front officeConfirm and update patient demographic, insurance eligibility, health history and other medical information using the Casewatch and eCW Dental software programs.Have patients complete all necessary forms and documentations necessary for registration purposesExplain and Communicate benefits and dental needs with patients after examinations.Act as a mediator, assisting clients with understanding the limitations of certain services and assist them in finding a solution to their concerns.Assist in keeping patients appointments on schedule by notifying the back office of patients arrivalAnswer telephone calls, make appointments, take messages, and monitor voice mail messages throughout the day.Coordinate transportation for patients as neededObtain a breakdown of benefits and eligibility by calling the patients Insurance companyVerify eligibility with Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental and other managed care plansVerify if the patients if eligible for services under the Ryan White HIV/AIDS ProgramUpdate Casewatch eligibility every 6 months as required by the DHSP ProgramEnsure that all eligible patients under the RW Program sign the service agreement form required by DHSP; following documents arerequired: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)Ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely manneredAct as the petty cash custodian for the dental clinic under the supervision of the Clinic ManagerCollect payment from patients before services are rendered when necessary.Act as liaison between dental providers and Finance Department as it relates to billing.Work closely with management regarding client grievances and concerns about treatmentAssist with all Grant Funded Audits.
Provide technical and administrative support for the auditors.Perform as a chair-side dental assistant if needed.Assist in maintaining OSHA and HIPAA compliance.Assist in maintaining office and building fire/safety regulations.Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all timesOTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.REQUIREMENTS:Training and Experience:High school diploma or GED equivalent required.Dental Assistant Certification required.Radiation Certificate required.At least 2-3 years of chair-side assistingX-ray license issued by the Dental Board of California.Bilingual (English/Spanish) required.A minimum of 3-5 years of recent and relevant experience working in the dental field and dental administrationExperience working with multiple benefits coverage programs, including private insurance and government programsExperience working in a Federally Qualified Health Center preferredExcellent telephone skillsKnowledge of:Advanced computer skills in Microsoft HIV disease, and other health disparities and comorbiditiesApply knowledge of ADA procedures and codesKnowledge of the principals and practice of modern dentistrHIPAA and OSHA guidelinesEClinicalWorks or similar electronic health record systemDEXIS imaging softwareDental terminology; Current ICD and CPT codingHealthcare billing processes and insurance plans (Medicaid,Medicare and private/commercial plans; Dental preferredApplied knowledge of ADA procedures and codesKnowledge of principals and practice of modern dentistryAbility to:Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinicCommunicate effectively and courteously with tact, diplomacy and poiseMultitask efficientlyLearn and become proficient with eClinicals Works and DexisFollow written and oral directionsMaintain the patient appointment schedule efficientlyWork independently and responsiblyWork effectively as a team member in a busy medical/dental practiceBe self-motivated and maintain the commitment to excellence of APLA Health & Wellness.WORKING CONDITIONS/PHYSICAL REQUIREMENTS:This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less.
The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.SPECIAL REQUIREMENTS:Must possess a valid California drivers license; proof of auto liabilityinsurance; and have the use of a personal vehicle for work related purposes.COVID vaccination is required and APLA Health will consider accommodations for disability and religious-based reasons.Equal Opportunity Employer: minority/female/disability/veteran.To Apply:Visit our website at www.Aplahealth.Org to apply or click the link below:Https://www.Paycomonline.Net/v4/ats/web.Php/jobs/ViewJobDetails?job=52966& Clientkey=A5559163F67395E0A2585D2135F98806