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Workspace One UEM (iOS/Mac) Automation Architect ( Tampa, Florida)


This is a Contract position in Los Angeles, CA posted June 15, 2022.


Youve earned your degree.

How will you use that achievement to reach your goals?

Do more with the knowledge youve worked hard to acquire and the passion you already have.

At Amgen, our shared missionto serve patientsdrives all that we do.

It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide.

Become the professional you are meant to be in this meaningful role.

Live What you will do The WS1 UEM (iOS/Mac) Automation Architect will play a vital role in the overall delivery of the enterprise device management tools, capabilities, functions, and features for Digital Workplace Experience Group focusing on Apple Operating System devices (Mac OS/iOS/iPad OS).

This will include the design, architecture and management of the end user computing platform (Workspace One, Intune, JAMF), deriving and maintaining technology standards based on industry best practices, contributing to the technology roadmap management, and proposing and developing new solutions based on business strategy.

This role will also be responsible for creating/migrating the Automation Workflows for endpoints by leveraging Amgen Automation Platform such as Power Automate, UiPath, Automation Anywhere or vRO.

They will work directly with Amgen key stakeholder, technology vendors and the internal Amgen teams to leverage both existing portfolio solutions and new product capabilities for optimal end user compute service delivery.

This role will proactively work with the collaboration and engagement with the IS and business process teams in delivering best practice solutions based on business & industry best practices to drive device management innovation and stability.

What we expect of you We are all different, yet we all use our unique contributions to serve patients.

The professional we seek is diligent with these qualifications.

Key Responsibilities include: Responsible for Driving all the Engineering efforts for Mac OS, iOS and iPad OS.

Serve as the Subject Matter Expert on improving business value from Amgens device technology.

Defining, establishing, and maintaining Short-term and Long-term Strategy and roadmaps for device modalities iOS, iPad OS and Mac OS.

Responsible for improving onboarding Experience for Apple Devices.

Define, architect, operate, and maintain the platforms and processes that enable the end user computing environment for Apple Operating Systems from Workspace One, Intune and JAMF.

Responsible for creating/migrating the Automation Workflows for endpoints by leveraging Amgen Automation Platform such as Power Automate, UiPath, Automation Anywhere or vRO.

Responsible for improving Mac Out of Box Provisioning Process and Developing Wipe and Load Capabilities to Improve the Security posture on Mac.

Responsible for fulfillment of any internal and external audit commitment for Mobile/Mac devices.

Work with Information Security Team to improve Mobile/Mac Security Posture in the Environment.

Define architectural solutions by conducting business reviews, current scenarios and implementing industry leading standards into the environment and in collaboration with operations, enablement, and enterprise architecture.

Defining and creating the next generation unified endpoint management platforms and processes (Modern Device/Unified Endpoint Management).

Delivery of hardware standards for current need, as well as a deep understanding of enterprise IT to guide the team in the proper direction with new device selection.

Will also provide quantitative feedback and testing on new devices (Mac, iOS) in the marketplace, to ensure alignment with compliance and audit requirements.

Establishing and maintaining the systems, tools, policies, and processes required to deploy and support application and workforce services to end user devices across the enterprise.

Collaborate with other Information Technology groups in requirements gathering and procurement of end user computing devices, to include Systems Administration, Security Administration, Network Administration and IT Field Services.

Identify, monitor, publish, and manage critical metrics to show improvements in stability, usage, and efficiency.

Interact with end users and business leaders cross-functionally to ensure that business use cases are well understood and documented Develop strong vendor relationships, leveraging beta and user feedback forums where available, providing technical oversight of device vendors and monitoring their roadmaps.

Escalation of open tickets and requests with vendors Actively participate in high priority outages, troubleshooting efforts, and capacity/availability planning sessions Lead strategic IS projects and initiatives.

Basic Qualifications Doctorate degree Masters degree and 3 years of Information Systems experience Bachelors degree and 5 years of Information Systems experience Associate degree and 10 years of Information Systems experience High school diploma / GED and 12 years of Information Systems experience 3 Years of Managing Mac and iOS devices at Enterprise Level with WS1 or JAMF or Intune AND 2 Years of experience in Restful Services and API consumptions.

Preferred Qualifications Experience in managing global service and technology delivery within enterprises with more than 30,000 iOS devices and 2000 Mac Devices.

Experience with driving technology delivery using various Software Development Life Cycle (SDLC) methodologies
– Agile, DevOps, traditional waterfall, iterative etc.

Intune/Workspace One/JAMF/Mass360 experience for Device Management Experience with Intune MAM with or without enrolment.

Very good understanding of Apple Azure Federation and Apple Business Manager Well versed with VMWare Intelligence, Hub Services, VMWare access.

Mobile Device Management and Mobile Application Management with Airwatch/Intune/JAMF Experience on Restful API consumption with POSTMAN /Workspace One / WS1 Intelligence API Good understanding of IAM solutions from Okta/Ping and Azure AD.

Good understanding of Device Trust and Conditional Access Solution from Microsoft, Okta and VMWare Well versed with Desktop and App Virtualization Technologies (AWS Workspace, AppV etc) Good understanding Microsoft 365 and EMS Suite Products.

Working Knowledge of MS Teams, Webex Teams, Skype, Yammer, Box, ODB, SharePoint, Zoom, OneNote, Outlook, Quip, Experience on Active Directory, GPO, Active Directory Certificate services, Working knowledge of ITIL methodologies and systems Experience developing roadmaps for technology initiatives Thrive Some of the vast rewards of working here As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor Apply now for a career that defies imagination Objects in your future are closer than they appear.

Join us. Join Us If you’re seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you’ll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics.

Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win.

Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment.

In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance.

Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.