Employment Status:Full Time (72-80 Hours Per Pay Period)Job Category:Administrative & Professional JOB SUMMARY:Under the general direction of the Chief Information Officer, the Manager, IT Infrastructure has the overall responsibility for the design, implemenation and ongoing support of all infrastructure related technologies and the IT teams that support them.
This position is a key stakeholder in overall information technology strategic planning throughout the organization.
This role is responsible for data networking, server engineerng, data center operations, Desktiop support along with being a key contributatior in ensuring IT best practices and implementation of cybersecurity systems and processes.The Manager, IT Infrastructure is responsible for the management, coordination, planning and evaluation of the functions and activities related to all IT infrastructure domains.
The Manager, IT Infrastructure is responsible for direct supervision of the IT infrastructure staff members.
Responsibilities include assessing, planning, implementing and evaluating all aspects of services delivered, ensuring quality programs and a level of customer service that strives to exceed internal and external customer expectations; and develops strong relationships with primary customers.Responsibilities include ensuring all IT processes under their area of responsibility are in compliance with regulatory guidelines.
Must stay current on current and future changes in regulatory requirements, practice excellent employee relations and continued attention to employee needs; develop and mentor a high performing team for all areas of responsibility.
The position provides support for division or facilities as a hands-on consultant with a broad range of responsibilities and capabilities ranging from conducting and evaluating readiness assessments, implementation planning, developing training programs, and project management activities.
The position requires an in-depth understanding and appreciation for information technology, its capabilities, limitations, and impact on clinical practice.
Is responsible to plan, develop, implement, and be accountable for the budget of the areas of responsibilities.
This role performs other duties as assigned and carries out the mission, vision, values and quality commitment of VPH.EDUCATION/EXPERIENCE/REQUIRED SKILLS:Bachelor´s degree in Computer Science, Information Systems, Health Care Administration, Business, Nursing, or equivalent experience, requiredMinimum of five years in project management and supervisory responsibilityMust have installed a minimum of one computer-based hospital system and have active involvement in systems analysis, implementation, and training in a minimum of four discreet major projects.Must possess advanced skills and experience in oral and written communication, including analysis, preparation, and report presentation.Must possess experience in analysis, design and implementation of complex medical grade data networks and other infrastructure systems and technologies.Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position.Computer skills, including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the first two weeks of employment.Fundamental skill level for Microsoft Word, Excel, PowerPoint, and Outlook.Experience in the key financial indicators & balanced scorecards forthe IT department.Expertise in Best Practice Standards for IT service delvery within the IT department.Must possess advanced skills and experience in oral and written communication, including analysis, preparation, and presentation of information.
Make clear and concise verbal presentations to management and executive audiences, including Board of Directors, executive management, directors, managers and staff.
Write clear and concise reports.Expertise in personnel administration and confidentiality guidelines.
General knowledge of state and federal laws regarding employment, wage and hour and disability management.Expertise in standard office procedures; budgeting, forecasting and variance analysis.Comprehensive knowledge of HIPAA privacy and security regulations.PREFFERRED QUALIFICATIONS:Master’s degree with emphasis on Information Systems, Health Care Administration or Business, preferredKnowledge of IT infrastructure technologies design and implementation in a hospital settingLICENSURES/CERTIFICATION:Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employmentDUTIES AND RESPONSIBILITIES ( These are the essential job functions for this position.
The essential functions of this job include but may not be limited to those listed in this job description.
Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others) :Organize work, direct and set priorities and effectively accomplish required duties to meet imposed deadlines with no supervisionDemonostrated ability to lead, motivate, train and develop others to reach organizational goalsEffectively work with professionals and non-professionals in situations of high complexity and high intensity in a positive and professional mannerExperience in education program development is preferredMust possess a solid baseline of knowledge of data processing, systems analysis, systems development, software implemenation, procedure development and software support.
Prefer experience with implementation and/or optimization efforts with a healthcare setting.The following job accountabilities are not unique to this particular job but are common to all jobs at VPH:Complies with VPH policies and procedures on customer satisfaction and service excellence.
Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.
Conducts self in a professional, respectful and courteous manner during all interactions.
Works effectively and collaboratively with others toward common goals.Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.
Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.Participates in operational aspects of the department and maintains/participates in performance improvement activities within the department.Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).Demonstrates knowledge of and follows safety practices.
Understands the importance of safety, including patient safety in the work place.
Maintains a safe environment for self and others.Actively participates in the Patient Safety Program, including event reporting.
Identifies sentinel events/near misses and responds per defined organization processes.
Participates in education activities and process implementation.
Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers, and visitors.The above statements reflect the essential functions considered necessary to describe the principle content of the job.
They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.WORK ENVIRONMENT:Moderate lifting and bending required for technical work.Moderate stressful situations due to the nature of the support work.Environment varies from standard office, to computer rooms, to infrastructure wiring closets, many times in harsh temperatures and dust.Serves as the expert for facilities and divisions during the planning and implementation of information systems.Provides coordination and support and serves as a consultant to the teams (Finance, Clinical, Operations) implementing information systems.Directs initial orientation, organizes, and manages the information system implementations at the facility level, working in close coordination with CIO and other Executive Management Team members.Develops and collaborates with vendors and internal resources to design and implement IT technologies.Participate in the IT Steering Committee as needed.Within areas of responsibilities, evaluates the effectiveness of training strategies and materials and recommends changes.Collaborates with clinicians in the definition and development of new or additional functionality to meet clinical needs.Leads or participates in the definition of project success criteria and defines metrics to be collected, analyzed, and reported.Participates in the development of readiness assessment tools to determine readiness for various activities.Conducts readiness assessments, analyzes results and writes recommendations.Builds and maintains IT roadmaps for areas of responsibilities.Establish and maintain effective relationships with clinical, financial, and operations professionals and other stakeholders across the enterprise.Work on other activities, as necessary, to support strategic IT Projects.PHYSICAL DEMANDS: Key for Physical DemandsContinuous66 to 100% of the timeFrequent33 to 65% of the timeOccasional0 to 32% of the time Clerical/Administrative Non-Patient CareFrequent/continuous sitting with occasional, intermittent standing/walking.Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.Occasional/intermittent reaching at or above shoulder level.Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting and climbing.Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.