Solutions Architect

WHO WE ARE:Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides our growing company’s vision, which has helped millions of people find solutions for their financial needs.What began with two people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2000 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years. It’s a place where the Heart + $ philosophy continues to thrive, where we believe that success achieved by doing what’s suitable for our customers, our employees, and our communities.To create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to  care  for everyone around us,  act with integrity  every time,  collaborate  with everybody we work with, and  get better  at what we do every day.THE ROLE:The Solution Architect’s goal is to provide Freedom with design best practices and continuous improvement of the technology function within the Productivity & Collaboration Enterprise Applications Team. This resource will assist the product manager in roadmap and strategy as related to efforts focused on Artificial Intelligence and Machine Learning as well as virtual assistants and automated processes .RESPONSIBILITIES INCLUDE:Architect, position, design, develop and deploy enterprise solutions which include components across the artificial intelligence spectrum such as chatbots, virtual assistants, machine learning and cognitive servicesDetermine requirements, functional design, process (including scenario design and flow mapping), prototyping, testing, training and support proceduresPartner with existing AI vendors (MoveworksAI, Metasource, Google, etc.)Translate business requirements into well-architected best fit solutionsLead technical design sessions on how artificial intelligence or machine learning can be applied; architect and document technical solutions that are aligned with client business objectivesCreate technical scope documentation that aligns with client expectationsProvide hands-on, expert-level technical assistance to developersDesign and manage the execution of test plans to ensure a quality solution is deliveredEvaluates completed projects for optimization and coordinate with team leads to update offerings for future iterationsCollaborate with functional management team and with business users to refine scope and high level business requirements for major projects.Develop with the product manager and maintain working relationships with key vendors so we can maximize our usage of their productsLiaise with appropriate teams so that initiatives conform to our architectural standardsHelp develop and monitor metrics to measure and improve the efficiency of the functional and technical teams services & toolsPREFERRED CHARACTERISTICS:Understanding of the marketplace of artificial intelligence and current trends in the spaceProblem Solving: High level of responsibility. Requires ability to assess process risks and assist in formulating mitigation plans. On key projects, the ability to take corrective action to bring projects back on track and the ability to evaluate alternatives and recommend best course of action will be key attributes needed.API/Web services development experienceAI/ML deployment experienceAdvanced skills in R, Python, etc.Bachelor’s degree in an Information Technology field of study, or equivalent years of experience6 years’ experience in process design, business process re-engineering, requirements gathering/analysis, and solution architecture or relevant work experience1+ year experience on Conversational AI systems2 years’ domain experience, (Customer & Marketing, Finance, M&A, Operations, etc.)2 years’ full cycle product experiences2+ years’ experience developing and deploying voice and/or text conversational flows for virtual agents or virtual assistants such as IPSoft Amelia, Kore.ai, Nuance Nina, Amazon Lex & Alexa, Dialogflow, or IBM Watson, MS LUIS/MS Azure Cognitive/MLCULTURAL FIT (Our Core Values):Care (for everyone):  We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.Act with Integrity (every time):  We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.Get Better (every day):  We innovate, iterate, and improve each day. We are creative, take thoughtful risks, and ultimately learn and recover from failures.COLLABORATE (with everybody):  We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace healthy, constructive debate.WHY JOIN THE FREEDOM FAMILY?Fast, continued growth – there’s a lot of opportunity for advancementVoted a “Best Place to Work” multiple times by our employees, most recently #1 in Phoenix for the 2 nd year in a row!Benefits start within 30 days401k with employer matchThree weeks paid vacation (increased with tenure)Nine paid holidays & 5 sick daysPaid time off for volunteer work and on your birthday

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