ServiceNow Technical Architect

We are Accenture — a global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.  Demand for their offerings — and for ours — skyrocketed last year as the Covid-19 pandemic rolled on.

Organizations had to grapple with the sudden dispersal of their workforces and supply chains.

To meet that surging demand we consolidated our cloud-related skill sets into one highly focused services group, named Accenture Cloud First.

It started out last September with 70,000 cloud professionals, a number that’s growing rapidly.

(Accenture’s total employee population exceeds 500,000.)  Accenture Cloud First is on a mission that has a $3 billion/three-year investment behind it.  

Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. 

Job Description 

  • As a Technical Architect with the ServiceNow Business Group you are an experienced innovator of new applications in ServiceNow.

    You can architect system solutions with ServiceNow and describe the solution with ease.

  • You’re willing to roll up your sleeves to develop new solutions for our clients. 
  • Experienced advisor to the C-Suite, crafting the best solutions to meet their business needs.
  • Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.
  • You are a continuous learner, taking advantage of new learning opportunities.

    You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. 

  • Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress 
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. 
  • Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
  • You are someone that is process oriented and prefers order over chaos.
  • You are comfortability asking for help from peers and Subject Matter Experts when needed.
  • Strong background working with Enterprise Software companies and/or Consulting companies 
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
  • As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. 
  • Racking up those air miles will have to wait, as weekly non-essential travel to client sites Monday through Thursday is currently suspended.

    For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. 

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts. 

Qualifications

Here’s What You Need: 

  • Minimum 8 years knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
  • Minimum of 8 years’ experience directly driving IT transformation & strategy planning.

    Preferably in a high-tech consulting environment. 

  • Minimum of 4 years’ leading teams of ServiceNow Developers as a technical manager and mentor. 
  • Minimum of 4 years experience implementing & enforcing standards, such as: code reviews & architectural reviews. 
  • Ability to demonstrate advanced scripting skills – JavaScript, SQL 
  • Experienced with Agile methodologies like SCRUM, Kanban & Wagile. 
  • At least three ServiceNow certifications
    – System Admin, Application Developer and ITSM preferred. 
  • Bachelors degree or equivalent (minimum 12 years) work experience.

    If associate degree, must have minimum 6 years work experience 

Bonus Points If: 

  • You have database experience 
  • Cloud migration experience
  • ITIL Certified 
  • Experience integration ServiceNow with AWS or Azure 
  • Experience building prototypes 
  • Strong interpersonal skills, customer centric attitude 
  • Proven team player and team builder 
  • Strong organizational and analytical skills 
  • Familiarity with SaaS deployments and its supporting architecture 
  • A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management 

Professional Skill:

  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills 
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment. 
  • Excellent communication (written and oral) and interpersonal skills.
  • Excellent leadership and management skills.

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado.

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.

For the state of Colorado only, the range of starting pay for this role is {$99,000
– $160,000}. 

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.

As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values.

Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer.

We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Companys legal duty to furnish information.

COVID-19 update: 

The safety and well-being of our candidates, our people and their families continues to be a top priority.

Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment.

Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

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