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Customer Success Architect – Dynamics 365 – Microsoft Federal

Microsoft Corporation

This is a Full-time position in Los Angeles, CA posted June 4, 2021.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do.

In doing so, we create life-changing innovations that impact billions of lives around the world.

You can help us achieve our mission.**Microsoft Federal****Microsoft Federal delivers a single unified organization centered around our customer:** All critical customer functions are brought under the same organizational umbrella.

Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S.


Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector.

Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.Microsoft Federal serves the U.S.

Government (USG), allowing Microsoft to support the growing government business.

The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG.

Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.We are committed to **empowering our teams** , building upon our strategic investments, and delivering the technology to achieve federal missions.

As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.Microsoft has been committed to and continues to heavily invest in supporting our Federal Government.

Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.**Join us and be one who helps to empower the US government!** _That’s incredible_ **_reach_** _.

When you combine that with your own_ **_inspiration_** _, plus the_ **_freedom_** _and support to make your ideas happen, you can make a huge_ **_impact._**We are always learning.

Insatiably curious.

We lean into uncertainty, take risks, and learn quickly from our mistakes.

We build on each other’s ideas, because we are better together.

We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation.

Together we make a difference.**To learn more about Microsoft’s mission, please visit:****Check out all of our products at:** are looking for a Customer Success Architect, or Customer Success Manager (CSM) Business Applications to drive successful adoption and expansion of Business Applications workloads within her/his accounts.

The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts.

The CSM is also a key part of our customer facing sales teams and will be called on frequently to leverage their deep knowledge of CRM or ERP to support sales growth.**Responsibilities****Key responsibilities include:**Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve themBe accountable to drive high usage of Dynamics within customers by driving the creation and execution of a thorough and action-oriented adoption Plan.Leverage deep functional expertise to increase the customer’s usage of existing workloadsProactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft.Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Dynamics’ and Microsoft’s behalf.Build/maintain rapid channel of communication to customer in case of online service-related issues and eventsOrchestrate and gain strong buy-in with multiple external (e.g.

customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s Dynamics lifecycle.**Qualifications****Experience, Skills and Qualifications**+ 3+ years of experience in functional CRM or ERP consulting with top consulting firms or business applications vendors, and/or in a pre-sales CRM or ERP solution engineering capacity for a top business applications vendor.+ Experience in both consulting and pre-sales is ideal+ Proven ability to map the customer’s business process to product capability+ Experience in driving CRM or ERP transformation in enterprises through effective change management and adoption highly preferred+ Experience in one of the following industries highly preferred
– Financial Services, Public Sector, Retail, Manufacturing & Distribution+ Deep understanding of SaaS customer engagement+ Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers+ Strong interpersonal skills that establish Trusted Advisor relationships with clients+ Strong organizational/time management skills and the ability to manage multiple projects simultaneously+ Cultural awareness and appreciation for diversity+ Bachelor’s degree or equivalent work experienceThe successful candidate must be a U.S.


Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening.

Required Cloud Screenings will be administered on a recurring bi-annual basis.Microsoft is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.