EUC – Desktop Support Associate III – Cloud Infrastructure Services Torrance, CA (Onsite Work) Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 29,000 practical problem solvers and creative thinkers in over 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career-and the lives of people across the world. Visit us at UST.com. You Are: Talented and creative Infrastructure Analyst. The ideal candidate must possess excellent written and verbal communication skills with the ability and know how to collaborate effectively with domain experts and IT leadership team. The primary role of the IT Admin & Support Analyst II is to provide End User Computing support and delivery of agreed services to internal users. Responsible to conduct incident diagnosis, manage requests; provide smart hands assistance, handle project related work; case management tasks; documenting KB solutions. Support Tech Bar and assist with Quarterly Disposal Process. The position may require working extended hours, occasional night and/or weekend work as required. The Opportunity: Provides End User Computing support to internal users. Maintains and supports approved global hardware standards utilizing agreed Global Images, processes, procedures, and workflows including security controls. Ability to troubleshoot and resolve multiple issues. Ability to multitask, prioritize, and manage time efficiently. Providing support and delivery to approved applications and services Providing user support to provided mobile devices (phones and tablets) Adhering to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation as appropriate. Assist in the identification, implementation and, where needed, documentation of remediation activities. Input into Continuous Service Improvement for delivery of services, including process enhancements, Knowledge Base articles, and user training material Build and maintain strong relationships and awareness with team and cross functional IT colleagues, business colleagues and key stakeholders. Support of Real Estate activities, including office moves involving Executive users Provide technical support either by phone, remote access or site visits as needed. Asset disposal activity (Excluding physical disposal) What you need: Hardware break-fix of end-user devices Smart hands support, assist with Servers, LAN/WAN technologies, networks, virus protection, Wi-Fi technology, and more Incident recording and update. Set up equipment for new hires. What we believe: We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it’s those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do. Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity: Through business, we will better the lives of those less fortunate than ourselves. Integrity: We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.