We are hiring a customer service representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:* Maintaining a positive, empathetic, and professional attitude toward customers at all times.* Responding promptly to customer inquiries.* Communicating with customers through various channels.* Acknowledging and resolving customer complaints.* Knowing our products inside and out so that you can answer questions.* Processing orders, forms, applications, and requests.* Keeping records of customer interactions, transactions, comments, and complaints.* Communicating and coordinating with colleagues as necessary.* Providing feedback on the efficiency of the customer service process.* Managing a team of junior customer service representatives.* Ensure customer satisfaction and provide professional customer support.
Requirements:* High school diploma, general education degree, or equivalent.* Ability to stay calm when customers are stressed or upset.* Comfortable using computers.* Experience working with customer support.We are hiring a customer service representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:* Maintaining a positive, empathetic, and professional attitude toward customers at all times.* Responding promptly to customer inquiries.* Communicating with customers through various channels.* Acknowledging and resolving customer complaints.* Knowing our products inside and out so that you can answer questions.* Processing orders, forms, applications, and requests.* Keeping records of customer interactions, transactions, comments, and complaints.* Communicating and coordinating with colleagues as necessary.* Providing feedback on the efficiency of the customer service process.* Managing a team of junior customer service representatives.* Ensure customer satisfaction and provide professional customer support.PI138364583