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Work From Home | Customer Service Associate I :


This is a Full-time position in Los Angeles, CA posted June 12, 2022.

Primary Skills: Customer Support, Call center, Technical support, Documentation, Reporting Contract Type: W2 Duration: 6 Months (Must work PST hours.) Location: 100% Remote (Los Angeles, CA) NOTE: Role open to Women Back to Work candidates with a career gap To follow up with any questions, please contact Chandra at (phone number removed) “Next Level Banking Starts here” JOB RESPONSIBILITIES: Call center is a must. Banking experience is a must as this role supports a variety of products. Under direct supervision, uses intermediate skills obtained through experience and training to assist LOB personnel and provide clients with quality service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information. JOB REQUIREMENTS: Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries. Researches client and security information through the back office system. Processes and follows up on client documentation for proper maintenance of accounts. P repares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients. Creates and maintains records and files. ABOUT AKRAYA Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.
Associated topics: agent, associate, call center specialist, clerk, customer service, intern, internship, representative, service representative, tsr