Job DescriptionResponsibilitiesProvide excellent customer service over the phoneSearch for qualified KB articles and provide related solutionsMaintain an understanding of Avigilon software and products, including cameras, servers, and networks.Ensure all requests are tracked and maintained accurately in a case management systemBalance hands-on guidance with self-serve resourcesAdhere to metrics driven performanceQualificationsExperience in a customer service roleExceptional verbal/written communication and time management skillsSelf-motivated and focused with a passion for technology and customer satisfactionMust be able to quickly learn and understand new ideas and conceptsPreferred Skills Contact center experienceDegree, Diploma, or certificates in a related disciplinePrior surveillance industry experienceRequired Skills Supporting video surveillance productWill take incoming call and do warranty check and troubleshoot
– very basic for video surveillance cameraField tech and relevant exp with troubleshooting cameras is a plus