DatamanUSA has an exciting opportunity for a Technical Support Technician to work on-site with one of our direct clients in Los Angeles, California. We love referrals! Please refer us to your friends, family, and colleagues for this opportunity. DatamanUSA gives referral bonuses (up to 500) if they get selected and perform well for our clients. Position Technical Support Technician Duration 12+ Months (with possible extension) Location Los Angeles, California Duties will include but are not limited to the following Function as a subject matter expert on desktops, laptops, applications, and systems integration Provide customer service via the TSB Systems Help Desk to all levels of City staff and public customers. Enter into and provide updates to a computer database of help desk calls and other support requests Install and replace basic computer hardware components (e.g., power supply, disk drive, RAM, motherboard, etc.) Maintains an inventory of all assets and performs updates to the asset management database. Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Microsoft Active Directory Responsible for the loading, unpacking, installation, configuration, and maintenance of desktop and laptop hardwaresoftware, including proprietary office and Internet-related applications Work directly with the Technology Infrastructure team to evaluate the application, file, and database server configurationsperformance and assist in their installations and modifications The qualified candidate must possess the following skills and experience 1+ years full time working experience with Microsoft Windows 10 and Microsoft Office Suite 2019 suite or above Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds good speaking and hearing ability good eyesight Experience in the analysis, design, modification or implementation of computer-based information systems, andor the installation and support of hardware and software components associated with departmental, distributed, and personal computer systems Good oral and written communication skills Able to create and update technical documentation Train staff as needed Must have a valid California driver’s license Must have own vehicle to drive to Client locations