We’re hiring a Technical Support !
✨ About Extra (We are remote first!)
Extra is a stealth consumer finance company on a mission to reinvent everyday banking tools for the next generation.
Extra’s first product, Extra Debit, is the first debit card that lets you build credit history and earn rewards back everywhere you swipe.
Today, there are over 100 million Americans who dont want, or cant get a credit card.
Yet there are very few alternatives for establishing your credit other than with a risky Credit Card.
Our mission is to make credit building safer, smarter and more accessible for everyone.
(We couldn’t believe this didn’t already exist either)
Extra is run by a small, lean, and customer-obsessed team.
Our crew has been responsible for internet sensations like Down to Shop, Try Not to Smile, and Coasterville
– We are funded by some of the best consumer venture firms including Greycroft, Lerer Hippeau, Firstmark Capital, and more.
As of recent, our cofounders Max and Cyrus made the Forbes 30 Under 30 List in 2020.
✨ The Role
We are looking for a Technical Support Engineer to help our concierge team manage technical requests and troubleshooting in real time.
This is a critical role, to keep our customers’ accounts healthy, to have them be able to continue using their cards as soon as possible!
We take technical support very seriously at Extra and strive to provide an elevated experience for our members with friendly, human, 24/7 chat based support so good that we dont even call it tech support but rather: Member Concierge.
You will help our concierge team, by providing insight into technical details (e.g.
signup onboarding issues, bank connections, or transaction billing), otherwise not readily available to our main support team, and troubleshoot unknown errors or bugs that arise.
Note, you will not be engaging directly with our customers, you will be helping effectively resolve the technical challenges the customers, or the team may be facing on the backend.
You’ll be directly in touch however with our banking-API partners, with resolving issues, and managing internal tech support tickets
Requirements
Ability to diagnose, and troubleshoot backend technical issues Skilled with understanding, finding, correlating, server logs, database records Quick learner of data flows, patterns, and concepts Worked with DataDog, Sentry, SQL, Rest APIs, backend systems before Extremely organized!
Plus, if you have worked with Javascript and Kubernetes Plus, if you have fintech or banking experience
Interested?
Please send a resume to
Tell us about your most significant troubleshooting situation you solved in your past experience!
Not your role, but passionate about what we’re doing?
We’d still love to hear from you.
Extra is always looking to hire exceptionally talented people who want to help change the future of wealth creation.