Support Associate 3
– Spanish Speaking
– Los Angeles Position Description Under the supervision of a Section Leader, the Bilingual (English/Spanish) Support Associate assists the Customer Service Department in completing the various duties in the Customer Service Department, including translation and Spanish speaking requirements as needed.Your future duties and responsibilities Assist with any Spanish speaking needs and or required translation of correspondence and/or documents May require standing for long periods of time and may be outside of the office.
Due to the current COVID situation this position is acting as an acceptance agent.
Handle complaint letters/calls Generate Information Request Letters Assist with Applicant Response and/or Return to Sender issues Assist with Post-Issuance issues Provide Call Back support Communicate with applicants, congressional offices, and government managersRequired qualifications to be successful in this role High school diploma is required (Bachelors preferred) (or) 4 years of experience as a Support Associate Level II or III, (or) 4 years of experience data entering in a high volume production environment.
Four (4) years of general office experience.
Three (3) years of experience utilizing a variety of office software, specifically MS Work, MS Power Point, MS Excel and MS Outlook All candidates must pass a pre-employment language assessment measuring their proficiency in speaking, reading, and writing in Spanish.
Candidates must score at an Advanced Level on the pre-employment assessment administered by ALTA Language Services to remain eligible for consideration for the position.
You will need to pass both the Acceptance Agent test and the Spanish speaking, reading and writing test.This position requires the ability to receive a Government Agency Investigation
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However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.Skills Business AcumenCommunication (Oral/Written)Detail-oriented