Support Analyst

• Conduct inventory, maintenance, and troubleshooting for all hardware and compute infrastructure
• Ensure compliance for all IT standards and security policies
• Develop instructional documentation and provide training to Rioters
• Roving support  for all Workstation, Dev Console and Mobile Phone needs.
• Identify gaps across hardware and services and then execute initiatives to improve quality of service
• MobileIron troubleshooting and backend MDM configuration.
• Tier-2 mobile support for Mobile VPN
• Experience with managing mobile/cellular devices for a large enterprise.
• Assist with Fleet Team tasks
• Enroll phones using Apple configurator.

• 3 years of work experience
• Ability to work autonomously, prioritize, and self-manage time
• Excellent proficiency in written and verbal communication
• Resiliency / Flexibility
• Familiarity with servicing a broad spectrum of development collaboration tools, including Perforce, GitHub, JIRA, Duo, Confluence and G. Apps
• Knowledge of MDM tools including SCCM, JAMF, and MobileIron
• Proficiency in MS Office Suite
• Windows and OSX security fundamentals
• Foundational understanding of Agile
• Knowledge and prior use of Ticket-tracking software

Note : Mobile Support/MobileIron or experience with similar Mobile Support tools is a must

Interested Candidates can drop their resumes directly to my E-mail Id: shivam.kumar@collabera.com with their Contact Information