Dealership:L0105 Lithia Home OfficeLithia Motors, Medford ORLithia Motors (NYSE: LAD) is the third largest automotive retailer in the U.S.
and was named a 2019 Oregonian Top Workplaces award winner.
We are one of the fastest-growing companies on the Fortune 500 (#265 in 2019).With a mission of Growth Powered by People, Lithia continuously creates new opportunities for our people.
We aim to create an environment where you are enabled to reach your highest potential, where you feel both inspired and supported.With core values to Earn Customers for Life, Take Personal Ownership, Improve Constantly and Have Fun, we believe in celebrating success and cheering one another on!We’re HIRING NOW for a Sr.
Technology Support Specialist!
This role is based out of our Calosmer HUB/Mercedes dealership in downtown Las Angeles, CA.Sr.
Technology Support Specialist
– RegionalThe position is primarily responsible for providing quality technical support and customer service to all customers of the organization.
It will include frequent communication with vendors, internal team members, store users/personnel and external resources.
The primary focus of this individual will be to support all Lithia Motors, Inc stores companywide.
The individual in this position will primarily work in a virtual service desk environment troubleshooting software/hardware issues, performing break/fix tasks, move-add-change tasks and receiving and processing calls/tickets while remotely assigned to a Lithia Motors store, office or region.
Special Customer Services skills, attention to detail and organization skills will be highly valuable at every level of this position.The Sr.
Technology Support Specialist
– Regional position reports to the IT Operations Manager, Supervisor and/or IT Operations Director.Position OverviewArea of Responsibility* Answer incoming customer calls and provide assistance by phone in a friendly and professional manner.* Provide computer and phone peripheral support for all locations.* Utilize and perform in a Windows-based environment as well as versions of Microsoft Office Suite / Office 365.* Create/remove logon credentials from various in-house systems including but not limited to Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, Third Party Systems and databases.* Monitor email/voicemail messages from customers for assistance by opening trouble tickets for each request.* Work from a ticket queue to complete work orders in a timely manner to meet department KPI’s and SLA’s.* Set-up and install peripherals including but not limited to phones (Cisco IPT), PC’s, printers, laptops, monitors/projector units in person or by phone.* Assist with physical PC workstation moves (PC’s, monitors, phones, etc.).* Manage and complete assigned issues and projects in a timely manner.* Travel as required and directed to field stores.* Work schedule rotation for periodic on-call and after-hours support.* Perform other duties and projects as assigned.Additional QualificationsThe following knowledge, skills and abilities are needed to be successful in this position:* 5+ years’ knowledge or work experience in an IT or computer related environment.* Extensive working knowledge of computer hardware such as laptops, desktop computers, printers, etc.* Ability to assist with IT related special projects requiring basic systems planning, scripting and/or development.* Basic working knowledge of networks, wireless protocols, VoIP systems, servers, macOS, MDM systems, etc.* Ability to work with a high level of ambiguity and uncertainty.* A team player who is professional and focused on providing exemplary customer service.* Ability to articulate and troubleshoot issues over the phone and in person.* Strong attention to detail and sense of urgency.* Ability to explain technical concepts and processes to non-technical users.* Ability to work independently with little or no supervision and represent the entire Technology & Innovations group with a high degree of professionalism and integrity.* Excellent written and oral communication skills.* Active Listening
– give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate.* Critical Thinking
– using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.* Time Management
– ability to prioritize workload and manage one’s own time* BS in Computer Science or a related field, or equivalent higher education.* 5+ years of hands-on experience as a Help Desk/Call Center/Field Technician.* 5+ years’ experience providing Customer Service and support via phone or in person.* 5+ years’ experience with Windows OS, Microsoft Office applications / Office 365.* macOS/Apple iOS experience preferred.* Understanding technical aspects of LAN/WAN networks and VoIP.* Microsoft (or related) Certification required (MCP, MTA, ITIL, MCSA, CompTIA A+.
Network+ etc).Proficiency Standards* Integrity
– Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others* Work Ethic
– Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain* Team Player
– Supports the overall efforts of the team to accomplish departmental and Company goals and objectives* Team Builder
– Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leaderPhysical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals to perform the essential functions.* Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds* Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment* Ability to work alternate work schedules including weekends.Lithia Hiring Requirements* High school graduate or equivalent.* 18 years or older* Possess an acceptable driving record and valid driver’s license in state of residence* A criminal history background check will be conducted prior to beginning employment* Clear pre-employment drug screenNOTE: This job description applies only to the specific employing entity and location of an individual’s employment.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.
While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).We offer best in class industry benefits:* Competitive pay* Medical, Dental and Vision Plans* Paid Holidays & PTO* Short and Long-Term Disability* Paid Life Insurance* 401(k) Retirement Plan* Employee Stock Purchase Plan* Lithia Learning Center* Vehicle Purchase Discounts* Wellness ProgramsHigh School graduate or equivalent, 18 years or older required.
Acceptable driving record and a valid driver’s license in your state of residence necessary for select roles.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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