Sales Support Administrator

Job Description:

The Sales Support Administrator will be responsible for supporting sales office operations in the local branch office. The ideal candidate will have a strong service background, attention to detail, a high understanding of technology, amazing organizational skills and a willingness to be part of a team. Job duties will include administrative support, technology and Company system support, and other administrative and customer service duties as assigned.

Essential Duties and Responsibilities:

• The Sales Support Administrator will provide excellent customer service to the independently affiliated sales agents, clients and vendors.  The majority of the duties of this position must be performed without delay as this is a critical position affecting agents and the success of their business.

• The ideal candidate will be highly skilled and motivated in both administrative and technology duties and will be able to assist independently affiliated sales associates with technology, Company system and administrative needs. 

• Incumbent will be responsible for direct support of the branch office operations, including but not limited to:

  • Coordinate the onboarding support for newly affiliated sales associates to ensure they are set up on and understand Company systems. Provide support and guidance for all sales associates regarding usage of company systems.

  • Provide basic social media and marketing support. 

  • Provide instruction and support on office systems including ordering business cards, name badges and other miscellaneous tasks,

  • Assist with general office appearance, repair issue and equipment maintenance,

  • Provide team support by being cross trained in transaction and data entry duties to provide assistance to other staff as needed with Homebase, Trident, Gateway, etc.

  • May be required to provide front desk support with greeting customers, answering phones, and other standard front desk responsibilities

• Perform variety of other administrative duties as directed.

Job Requirements:

• Two or more years’ experience in a customer centric business environment with administrative responsibility for office operations.

• Comfortable working on computer and computer applications with advanced level proficiency in Microsoft Office: Word, Excel, PowerPoint and Outlook.

• Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, company web pages

• Creative problem solving skills.

• Strong customer service skills with excellent communication skills, both verbal and written.

• Ability to interact successfully with both internal and external customers at all levels.

• Ability to multi task, prioritize and be flexible with changing business needs in a team environment.

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