This job board retrieves part of its jobs from: Illinois Jobs | Arizona Jobs | Startup Jobs

Find jobs in Los Angeles

To post a job, login or create an account |  Post a Job

  Employ LA  

Bringing you the best, highest paying job offers in Los Angeles

previous arrow
next arrow

Sales Operations Support Specialist

Altice USA

This is a Contract position in Los Angeles, CA posted June 18, 2022.

Overview: We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12.

Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters.

We’re building a workforce that thrives on collaboration, inclusion, and innovation.

We hope connecting you to a potential role is just the beginning.

Responsibilities: The Sales Operations Support role supports the sales organization, providing administrative support to business operation tools and systems, ensuring sales agents are equipped and sales applications are functioning to drive optimum sales results.

Responsibilities Serve as first level triage to troubleshoot technical operations request from Sales entities.Provide onboarding and continuous support to sales agents, ensuring access to required sales applications and tools.

Manage user access for sales operations systems, maintaining compliance requirements.

Report, analyze and track all call traffic and application issues to internal Call Center Management team.Manage Virtual Call Center opening and closing process based on business operation hours.

Create and distribute business critical reports to internal customers.Monitor and ensure peak performance of billing systems.Business administrator for internal systems
– create new users, maintenance, manage campaign lists, monitoring error logs, system security, routine and disaster recovery procedures, along with other task to ensure system efficiency.

Perform quarterly audit on business related systems to ensure compliance standards are met.

Audit email queue daily and report findings for compliancy and improvement opportunities to the supervisor to assist in creating improvement plan.

Qualifications: High school diploma or equivalent required.

Previous call center experience is a plus.

Proficient in developing reports, experience in analytical reporting associated with call flow application software a plus.Ability to troubleshoot and resolve technical problems.Proficient knowledge of billing and/or order processing.

Proficient PC Skills including Microsoft office suite and google docsKnowledge of Remote Access Applications preferredKnowledge of Cardholder Domain Environment and Payment Card Industry compliancy preferredUnderstanding of Knowledge Data Base applications preferredMulti-tasking ability to record data, follow up, accurately document outage timeline, notification to call center appropriate personnel, follow internal escalation process and ensure pertinent information is entered in customer ticket.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc.

collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.

This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.