Job Description Mod Ref is hiring an Customer Service Representative/Order Processor to represent our growing apparel business. The perfect candidate will be committed to our company standards, carries a positive attitude, with a knowledgeable and helpful personality. We value adaptable self-starters with a positive attitude. Responsibilities and abilities include but not limited to: Daily check all online portals for orders and messages from buyers Manage all incoming and outgoing calls with buyers (approval to ship, sales inquiries, etc.) Identify and assess customer needs efficiently to achieve the highest level of customer satisfaction Problem solve all customer complaints and propose adequate solutions to ensure resolution Build sustainable relationships and trust with customer accounts though open and interactive communication Company reach-out and customer follow-up, while keeping records of customer interactions Learn our database system N41 as well as other wholesale/retail e-commerce portals (FashionGo, Faire, Magento, Shopify) Assist with creating campaigns and initiatives to increase sales, assist with producing a system for ongoing campaigns, reach outs, sales calls, etc. Daily administrative tasks such as organization, filing and ordering supplies when necessary Our ideal candidate: Able to multi-task in a fast-pace working environment Must have at least 2 years relevant experience Detail oriented, organized and has a sense of urgency to complete all tasks and meet all deadlines An effective and expedient problem-solver with a keen attention to detail Must be open to receiving feedback and direction from team members Strong understanding of the wholesale/retail industry is a plus Positive self-starter attitude and feels there is no task too small and no task too large Have excellent communication skills working alongside a collective team About MOD REF Established in 2012, Mod Ref stemmed from an idea to provide what was lacking from the market – quality essential garments and designs with a heavy focus on fit. Our collections absorb inspiration from strong women who exude confidence through style, offering clean-cut pieces that are tailored for style and comfort simultaneously. Learn more about us at www.modrefstores.com and www.instagram.com/modrefclothing. Please provide us with a brief cover letter with why you would be a good candidate for this position and your LinkedIn and/or Instagram account.