The Position: This position is responsible for the customer service and administration of McNeil & Co.’s established direct book accident & transactional bond business for Delivery Services.
Job Responsibilities: Maintaining a complete written file of actions, including monthly reporting, billing, and any other communicationsCommunicate any non-renewal and cancellations and prepare new business and renewal proposals for presentation to the customers.Delivering renewals, both policies and certificates as well as endorsements and policy documents within designated timelines.Conduct consultative conversations with client base—answer and return phone calls and emails to customers.Further develop and implement process and procedures to improve operational efficiency.Maintain, build, and expand customer relationships via telephone, email or other electronic means to provide best in class service.
Gather and relay competitive market intelligence to Territory Sales Managers, including following up on lost business as necessary.
Required Skills/Experience: Preferred: Property & Casualty and Life & Health Insurance License in New York State.Relevant knowledge of insurance products, documents and usages.Excellent oral and written communication and time management skills.Ability to work independently and to carry out assignment to completion.Meet expectations for attendance and punctuality.Positive attitude and ability to work in a fast paced environment.
Desired Skills/Experience: Insurance Experience in Customer Service or Account Management for 3 years or more.
The Company: McNeil & Co.
is a nationwide leader in specialized insurance programs, drawing on deep industry expertise to develop and deliver policies and risk management services that meet the unique needs of clients.
McNeil & Co.
offers the best possible specialized coverage, along with a full array of risk management services, to help customers maximize preparedness and grow their businesses.
Established in 1989 to answer a need for more comprehensive, tailored policies in the emergency services market, McNeil & Co.
has developed and expanded a model for specialty insurance programs based on genuine industry knowledge and a consultative approach to loss control and risk management.
Acclaimed products include AdvenSure, AnimalKeepers, ASIP, Car Wash, ESIP (and Benefits), FireWatch, HOMed (O Plus), WildPRO and the Bar, Tavern, Club program.
McNeil & Company is based in Cortland, NY with offices in Denver, CO, Orland Park, IL and Latham, NY.
McNeil & Co.
is owned by Arch Capital Group Ltd., a Bermuda-based company that provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries.
For more information, visit: mcneilandcompany.com.