Adv3nture is seeking a Customer Service Rockstar.
We are looking for someone who is extremely responsible, ridiculously fun, detail-oriented, and reads the entire job description before applying Were looking for the right person to step in and help us build our start-up.
We make innovative apparel for travelers, explorers, and livers of lives, so someone who enjoys life to the fullest is someone we want to talk to Until now, Adv3nture was completely e
– commerce, but were opening our first showroom and fulfillment center in Seattle Were looking for a great fit to grow with us and get in on the ground floor of something potentially huge As we grow, so will you In addition to customer service, you&039;ll take on customer fulfillment, help out in marketing and operations, social media, cleaning and more.
Since it&039;s a startup, we do it all Adv3nture is a very small company.
You should do this because you love people, you love travel, the outdoors, exploration, animals, beer, and the hustle of helping start a business with passionate people.
Since we&039;re a small team, energy and personality is important (we want to work with you) This is also not remote.
Youll be working the store in Seattle.
In addition to being fun, we offer unlimited paid vacation, a dog-friendly workplace, company outings, and the opportunity to help shape a brand.
This is very important.
Do not reach out directly.
Instead, please provide a resume and cover letter, including salary expectations.
If you are not currently located in the greater Seattle area, you will not be considered.
POSITION RESPONSIBILITIES In this role, you will: Elevate the brand and generate sales through your extraordinary customer service Manage operations of our retail showroom location Clean, organize, maintain excellent showroom/stock room environment Fulfill customer orders Basic office management Collaborate directly with CEO, President and all team members to ensure that the business is running at peak efficiency Manage manufacturing partnerships & communications Assist in inventory management Assist in Shopify App integrations Manage shipping, receiving, exchanges and returns Provide customer service support on social media messaging and direct email communication Lead conversations with Adv3nture fans, potential customers, fellow brands, influencers and collaborators Assist in influencer, partner and event communications and collaborations Troubleshoot any issues with minimal supervision Additional tasks as assigned SKILLS AND QUALIFICATIONS REQUIRED: Strong customer service experience Strong computer skills Strong written and verbal communication skills Bonus for professional social media/digital experience Bonus for previous Shopify experience, or other e-commerce platforms Proactive, articulate, with high attention to detail High emotional intelligence Sense of urgency A strong desire to build something from scratch Dog-Friendly TRAVEL: This position may require occasional domestic and international travel If you are interested, please respond with a resume and cover letter, including salary expectations.
If you are not currently located in the greater Seattle area, you will not be considered.
Job Type: Full-Time ABOUT ADV3NTURE: Adv3nture is a start-up travel and outdoor apparel company with a quickly emerging brand presence.
We got our start with multiple Kickstarter campaigns, generating over $3.5mm in sales.
Were now focusing on expanding our online store with new products and opening our first retail location in Seattle.
Product Mission To make meaningful products that inspires meaningful lives.
Social Mission We are committed to encouraging personal growth through exploration and adventure.
This means taking an active role in life as a participant, not just an observer.
Ethical Mission To take an active role in how our products are made, and the impact it has on the world around us.
Job Type: Full-time Pay: $45,000.00
– $53,000.00 per year Benefits: Employee discount Paid time off Schedule: 8 hour shift Day shift Weekend availability COVID-19 considerations: We are currently following all county mandates.
Education: Bachelor&039;s (Preferred) Experience: E-commerce: 3 years (Preferred) Retail management: 3 years (Preferred) Customer Service: 5 years (Required) Shift Availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: One location Work Remotely: No