Description Calling all Call Center Agents with experience in health insurance Would you like to be part of a growing national healthcare solutions company?
Are you looking to positively affect thousands of lives each day via health benefits?
Are you looking to continue to grow your customer service career?
We are hiring for a group of Customer Service Agents to join our team This position is entirely remote and a direct hire
– not contract Who We Are Allied is a national healthcare solutions company that supports healthy workplace cultures.
What We Do We are problem-solvers, innovators, and collaborators.
Our purpose is to work with employers to take care of their employees and their families every day – and it all starts with the Allied family.
What’s in it for you?
Allied supports an inclusive culture focused on developing employees to succeed, innovate & impact the community.
Here’s How We Do It Training and Development: Allied offers tailored learning and development curriculums for all employees and a Learning Management Database with thousands of courses for professional and personal development.
Career Mobility: Growth opportunities are endless at Allied.
In 2021 alone, one in five employees had a job change.
75% of these job changes were promotions Employee Engagement: We pride ourselves on employee engagement With our recognition program, employees recognize their colleagues monthly or donate to charities with cash rewards.
Allied has a dedicated committee planning monthly engagement activities to create endless opportunities to get to know your peers and destress in this new remote world.
Employee Feedback: We regularly survey our employees throughout the year to seek continuous feedback, ideas and suggestions on new initiatives.
Community Outreach: We have dedicated committees focused on fundraising efforts supporting our employees and their families, furthering education goals and providing funds for charitable organizations outside of Allied.
What will you be doing?
Imagine a workplace that encourages you to interpret, innovate, and inspire.
Our Contact Center Customer Experience Agents do just that by educating and assisting with the navigation of employee benefit plans while engaging in positive interactions, listening to every customer’s needs to deliver a resolution or pathway to resolution on every call.
Allied is a leading independent third-party administrator, with a 42-year legacy in offering customized benefits solutions, medical management and cost control strategies to self-insured employer groups across the nation, where bright people come to shine You can be part of this innovative, customer-focused team and shine with us in a Contact Center Customer Experience Agent position by assisting callers in an engaging, composed, and professional manner.
Essential Functions Greet and communicate in an upbeat, professional manner with clients and customers.
Ensure compliance with HIPAA regulations and requirements while responding to inbound inquiries from policyholders, providers, and others for information and assistance with eligibility, benefit, or claim status for medical, pharmacy, dental, and/or vision plans.
As well as offering high-level Allied web navigation and open enrollment assistance.
Allied’s Contact Center also offers Flex Spending and COBRA administrative services.
Perform research to respond to internal and external inquiries and interprets policy provisions to determine the most effective and accurate verbal or written response.
Document client calls via tracking software.
Check repositories for receipt of claims and other faxed or mailed information.
Complete adjustment request forms, accident detail forms, other insurance forms and temporary change of address records.
Collaborate with designated departments for further investigation and resolution.
Demonstrate the desire to learn and grow by participating in mandatory or voluntary professional development trainings for products and compliance.
Accesses a knowledge database (SharePoint) on every call, reads emails and instant messages throughout the workday to stay current on all relevant alerts, updates, and changes.
Handle 50-75 inbound calls daily from customers in a fast-paced inbound call center environment, and at times, back-to-back phone calls.
Sustain productivity and quality metrics determined by management Other duties as assigned.
EDUCATION Requires a HS diploma or equivalent.
College degree preferred, but not required.
Experience And Skills 2-3 years Customer Service in a transaction based environment such as a call center with a Third-party Administrator, Health Insurance, or an Employee Benefits Company required.
Strong oral, written, and interpersonal communication Problem-solving and analytical skills Passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve queries at the first point of contact.
Ability to comprehend summary plan descriptions and utilize call center software applications in a virtual computerized environment Typing 35 WPM.
Intermediate Microsoft Office, Excel, and computer literacy skills a must PHYSICAL DEMANDS This is an office environment requiring extended sitting and computer work WORK ENVIRONMENT This position is fully remote.
Work station must have high-speed internet connection (minimum 25MB).
WORK SCHEDULE This position is fully remote.
After the training period (90 days) candidates must be available to work scheduled shifts between the hours of 7:30am CST and 7pm CST Monday through Friday.
There are also rotating shifts on Saturdays from 9am-12pm CST.
Hiring is contingent upon successful completion of our background and drug screening process.
Allied is a drug-free and tobacco-free workplace.
Diversity creates a healthier atmosphere: Allied is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.