The Production Support Administrator role is a great opportunity for technical individuals with an interest in editorial, graphics, and production applications and workflows to provide technical support in the production of marketing and publicity content for feature films, television, and streaming content.
This role supports production teams and provides first line support for a faced paced production studio.
Requirements
Provide a consistent and professional level of technical expertise and support to production teams in a fast paced production environment
Monitor and troubleshoot helpdesk tickets seeing them to resolution or escalation when necessary
Troubleshooting software, hardware, and basic technical issues
Install/update software on desktops, laptops, remote workstations
Diagnose rendering and render queue issues
Managing setup and maintenance of editorial, graphics and conference room hardware
Refining and updating technical workflows to streamline processes
Qualifications
Must be an enthusiastic self-starter who works well with technical and non technical users
Experience using, installing, and supporting various editorial and graphics software packages: adobe creative cloud, davinci resolve, cinema 4d, and general office applications
Strong oral and written communication skills with the ability to multi task
MacOS experience desired with additional windows and linux experience preferred
Strong analytical and problem solving skills
Experience with shell scripting and python preferred
Agency or production experience preferred
Working Condition
Remote work and some on site office work required
40 hour work week with overtime and weekend work as required by production
Walking/bending/sitting
Some lifting and carrying; ability to lift up to 50 lbs unassisted
Benefits
THE GOOD STUFF
Full-time employees receive:
Comprehensive Medical, Dental, Vision, and Life
Vacation & Sick time
401k with match
Fully stocked kitchens
Fun and creative company culture that values its best asset–YOU!
Compensation is commensurate with experience